Company Description CSA Transportation is a North American logistics provider specializing in Less Than Truckload (LTL) freight services across Canada and the United States. Operating 15 terminals throughout Canada and USA, our vision is to be one of the leading transportation organizations in North America, and as such we are looking for individuals who support our shared values of personalized service, professionalism, entrepreneurial spirit and accountability. CSA Transportation leverages advanced logistics technology to streamline quoting, dispatch, and final delivery, ensuring reliable and efficient service. We focuses on tailored solutions, competitive pricing, and responsive customer support to meet diverse client needs. Applicants joining CSA Transportation will be part of a team committed to precision, reliability, and continuous improvement in freight operations. Role Description The City/Local Dispatcher is a full-time, on-site role based in the Toronto Area, Canada. This role coordinates daily local pickup and delivery operations, assigning routes and loads to drivers to ensure timely and efficient service. The dispatcher monitors driver locations, shipment statuses, and traffic or weather conditions, adjusting schedules as needed to maintain customer commitments and regulatory compliance. The ideal candidate will possess strong communication skills, proficiency with transportation management systems, and a solid understanding of freight and shipping procedures.

Duties

Coordinate and monitor dispatch and dock operations to ensure proper loading and timely deliveries. Manage shipping & receiving activities, ensuring accurate documentation and timely processing of shipments. Utilize data entry skills to update and maintain accurate records of shipments, delivery statuses, and related logistics information. Communicate effectively with drivers, warehouse staff, and clients via multi-line phone systems, demonstrating professional phone etiquette. Analyze shipping data to identify opportunities for process improvements and optimize routing efficiency. Oversee freight movements, ensuring compliance with safety standards and company policies. Maintain organized records related to transportation, shipping schedules, and freight documentation for audit purposes. Multitask effectively to handle various logistics and administrative tasks as needed.

Requirements

High school diploma or equivalent; additional logistics or supply chain certifications are a plus. Knowledge of Truck-mate software is an asset. Proficient with Microsoft Office (Outlook, Excel & Word), basic knowledge and understanding of TMS applications Solid understanding of logistics and transportation, particularly in Less-than-Truckload (LTL) operations. Ability to adapt to a dynamic dispatch environment to ensure customer satisfaction and retention. Excellent communication skills, both verbal and written. Ability to work efficiently under pressure while maintaining attention to detail in a fast-paced environment. Strong organizational skills with the ability to multitask across various responsibilities seamlessly.

Pay: $55,000 - $65,000 annually

Benefits: Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match