The Benefits Coordinator is responsible for supporting the day-to-day administration and delivery of the Firm’s benefit programs across all offices.

• Prepare benefit packages and communications for new hires, leaves, and departures. Respond to routine benefit inquiries and maintain benefits information on the Firm’s intranet (Torysnet).
• Process benefit changes related to new hires, terminations, salary increases, job changes, leave of absences, transfers and life events. Track benefit and retirement plan payments from employees on leave and coordinate with vendors (e.g., RBC/Unum).
• Track utilization and coordinate payments for firm’s Executive Medical program in accordance with firm policy.
• Process wellness reimbursements in accordance with firm policy. Prepare and provide taxable benefit report to payroll team for processing.
• Review and reconcile benefit invoices and retirement plan contributions on a monthly basis noting items needing further review/update. Process payments to vendors.
• Reconcile benefit general ledger accounts on a monthly basis and identify variances for review.
• Support the annual benefit open enrollment process including drafting guides and documentation, setting up Open Enrollment sessions and updating rates in the HR system and external portals (e.g., Ameriflex).
• Support annual cyclical benefit activities (e.g., overage dependents, retirement plan audits and annual flu shot clinics across all offices, etc.)
• Provide support to the Benefit Specialist and Senior Manager, Payroll & Benefits relating to boardroom bookings, filing, document management, and any other administrative assistance including arranging courier, printing and scanning.
• Provide backup support to Benefit Specialist during peak times.
• Participate in projects and initiatives as required.
• Post secondary degree or diploma in Human Resources or Benefits Administration, or equivalent experience to successfully complete the essential requirements of the role.
• 1 - 2 years of benefit administration or similar experience, preferably within a law firm or professional services firm.
• Experience with UKG Pro is an asset.
• Proficient in MS Office product suite.
• Bilingual (English/French) an asset.
• Strong client service orientation combined with the ability to manage multiple needs at the same time.
• Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.
• Strong time management and organizational skills to effectively prioritize and meet deadlines.
• A proactive, self-starter with exceptional attention to detail.
• Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
• Sound judgment including the ability to deal with confidential information with utmost discretion.
• A flexible and positive attitude.

This position is part of our hybrid work model with 4 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.