About Caribou

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations.

The home care workforce is the largest and fastest-growing workforce in America. We need more caregivers, more durable home care businesses, and higher-quality care delivered in the home.

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers.

AtCaribou, we're on a mission to solve thecaregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Our platform helps care organizations attract, engage, and retain staff throughdata-driven recognition, rewards, and coordination toolsthat make caregivers' lives better — and agencies more successful. On average, our customers grow their staff by25% in year oneand reduce turnover dramatically.

Now, we're expanding what's possible. Caribou is deployingAI-powered agentic systemsthat work alongside agency coordinators — handling routine coordination, outreach, and administrative workflows so that staff can spend more time on what matters most: building and maintaining relationships with the caregivers and patients they serve. Better agency operations lead to a more stable caregiver workforce.

Caribou was recently recognized as one ofThe Globe and Mail's Top Growing Companies—#10 in technology— and we're just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

This is an exciting opportunity at the intersection of voice AI, multi-agent orchestration, and healthcare automation.

As aSenior Staff Engineer, AI Agent Platformat Caribou, you will own and evolve the foundational infrastructure powering autonomous, voice-enabled, and multi-step agentic workflows across our product suite.

You'll work directly with the Head of Engineering to define this platform from first principles — using the best agentic AI tools available and inventing patterns where none exist yet. Your architectural decisions will directly shape how caregivers and care organizations interact with our product.

You'll join a talented, mission-driven team where:

• Everyone is a leader — from decision-making to rolling up our sleeves when needed
• We build with empathy, always asking how the product improves the caregiver experience
• We learn fast through data, experimentation, and thoughtful collaboration

What You'll Do

-Architect and evolvethe core agent orchestration layer — a multi-agent supervisor system built on LangGraph/LangChain in TypeScript, coordinating specialized sub-agents for voice, scheduling, data retrieval, and workflow execution -Build durable, observable infrastructure— async state management, graceful failure handling, and deep monitoring -Set the engineering bar— establish patterns, lead architecture decisions, and mentor engineers -Translate messy, real-world homecare workflowsinto robust automated systems, working closely with product and our customers

Tech Stack & Tools

-**Language:**TypeScript / Node.js -**AI/Agent:**LangGraph, LangChain -**Infrastructure:**AWS, PostgreSQL, Temporal -**Frontend:**React -**Observability:**Datadog

The Ideal Candidate

-8+ yearsof software engineering experience, with meaningful time building production LLM or agent systems

• Deep experience designingstateful, multi-step AI workflows— you understand failure modes, retry strategies, and async patterns, not just the happy path
• Strong TypeScript; hands-on experience with LangChain, LangGraph, or comparable orchestration frameworks
• Proven ability toown architecture end-to-end— from design through deployment and production monitoring
• Excellent communicator who produces clear design docs, aligns diverse stakeholders, and makes technical trade-offs legible to non-technical partners
• A collaborative leader whomentors others, fosters collaboration, and elevates the people around them
• Comfortable with ambiguity — you can turn a poorly-defined operational workflow into a clean technical spec

Bonus Skills & Characteristics

• Experience withvoice AI platformssuch as Vapi or ElevenLabs
• Experience building inregulated or compliance-sensitive domains— healthcare, fintech, or legal
• A degree in Computer Science or equivalent

Why You'll Love Working Here

-**Purpose with impact:**The workflows we automate directly affect caregivers, clients, and families. You will build things that matter, for people who need them. -**Influence at the company level:**This is a Staff-level role on a focused engineering team. Your decisions ship, they matter, and they're visible. -Award-winning company:Caribou is aTop 10 Fast-Growing Technology Company in Canada(The Globe and Mail 2025). -**Hybrid work-culture:**The team primarily operates out of Toronto with one day a week in-office. Options to work remotely — we just care about getting the best work done. -**Compensation & perks:**Competitive salary, stock options, healthcare benefits, and summer half-days Fridays. -**Values-driven team:**Work with low-ego, high-character people who move fast, stay humble, and sweat the details.

Equal Opportunity Employer

At Caribou, we value diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.