Inuvika is growing quickly and seeking a VDI and Virtualization expert to join our team as a Pre-Sales and Support Engineer in Canada (preferably Western Canada). You’ll work with Inuvika OVD, our secure, high-performance, Linux-based virtual desktop and application delivery platform that runs across enterprises, universities, and government environments worldwide.

This hybrid role blends hands-on Linux systems work with customer-facing engagement. It’s perfect for someone who’s just as comfortable inside an SSH session as presenting to a technical audience, who understands how services interact across the OS, network, and hypervisor layers, and who enjoys the challenge of translating complex infrastructure into clear, elegant solutions.

We’re looking for a grounded, resourceful engineer: someone who can think on their feet, trace logs across distributed systems, and move easily between Linux, Windows, and virtualization environments.

Your Main Roles

Pre-Sales

• Deliver live product demos, proof-of-concepts, and onboarding sessions on Linux and Windows systems.
• Design full OVD deployments, covering application servers, session managers, gateways, authentication, and storage layers.
• Support the sales team with technical input on RFPs/RFIs and architecture designs.
• Guide partners on infrastructure sizing, Windows integration, and thin-client compatibility.
• Explain OVD’s technical and commercial value to both IT and business audiences.
• Understand and advise on CSP/MSP hosting models.

Technical Support

• Provide Tier 2/3 support to enterprise customers using OVD across Linux, Windows, and virtualized infrastructures.
• Troubleshoot issues involving Ubuntu/Debian and RHEL-family systems (services, permissions, logs, network configuration, SELinux, etc.).
• Diagnose authentication problems (LDAP, SAML2, RADIUS) and Windows integration challenges.
• Reproduce issues in lab environments, analyze logs, and escalate collaboratively with engineering.
• Assist with installation, configuration, and upgrade procedures.
• Contribute to technical documentation and partner knowledge bases.

Required Skills & Experience

• 5+ years in technical support, systems engineering, or pre-sales roles involving virtualization or VDI. You should have Citrix or VMware Horizon admin experience (or another virtual desktop alternative.
• Strong Linux expertise:
• • Confident in system administration on Ubuntu/Debian and RHEL/AlmaLinux/Rocky systems.
• • Skilled with systemd, networking, storage (NFS/CIFS), firewalls, and performance tuning.
• • Able to debug packages, manage repositories, and script in Bash for automation or diagnostics.
• Solid Windows administration skills: Active Directory, Group Policy, user profile management, and RDP.
• Understanding of authentication systems (LDAP, RADIUS, SAML2, Kerberos integration).
• Networking fundamentals: DNS, VPNs, NAT, routing, certificates, and load balancing.
• Hands-on experience with at least two hypervisors: VMware ESXi, Hyper-V, KVM (libvirt/QEMU), Proxmox VE, Nutanix AHV, or VergeIO.
• Excellent communication and troubleshooting ability – capable of working with partners who are technical, commercial, or both.

Bonus Experience

• Thin-client platforms (IGEL, Stratodesk, Wyse).
• Remote display stacks (RDP, VNC, HTML5).
• Containerization (Docker, Podman) or cloud platforms (Azure, AWS).
• Monitoring and observability (Grafana, Prometheus).
• Python scripting or light DevOps experience (Ansible, Terraform).

This is a role for a true cross-platform engineer – someone grounded in Linux who understands how to make it play perfectly with Windows, networking, and virtualization technologies. You’ll be part of a fast-moving, globally distributed team helping customers modernize how they deliver desktops and applications.

Apply now at  inuvika.com/careers or hiring@inuvika.com