Manager, NBA Best Practices
Top Benefits
About the role
Job Description
What is the opportunity?
You will serve as the RBC “Centre of Expertise” within the Next Best Action (NBA) Platform & Program Delivery team and supports the Senior Manager, NBA Best Practices, and the Director NBA Optimization on the effective and efficient deployment of data-driven, targeted client communications for Next Best Action. You will champion and successfully manage through uncertainty and change in a fast-paced environment while supporting team members through the process.
As part of the data-enabled Customer Engagement & Data team, this is both a business and technical support role requiring effective communication skills, technical knowledge of relational databases and structured programming language, as well as experience with data decisioning tools/environments.
The NBA Best Practices team is looking for a data analyst to contribute and build upon the ecosystem by collaborating with our technology/business partners across RBC. This team supports 6 lines of business in NBA Delivery & CIDM (Client Interaction & Decision Management) on how we go-to-market with 300+campaigns. You will provide operational support, drive compliance, lead the integration of best practices, and implement changes via team-wide communications and training to inform & enable the larger team.
Note that this position has a requirement for working in the office 4 days per week.
What will you do?
- Ensure that all CRM concepts and best practices are implemented to meet business objectives
- Perform data analytics on strategic changes in order to provide and enable team with information analysis on marketing, regulatory and operational campaign initiatives
- Develop, manage and maintain NBA Delivery training and IT & business requirements materials, which includes process documentation, SharePoint site maintenance and team wide communications (oral and written)
- Facilitate and create materials and communications for various Information Sharing sessions across the team of 60+ campaign design & execution managers
- Facilitate weekly Infrastructure Governance sessions with the NBA Delivery management team
- Work closely with our NBA Optimization team to enable NBA Delivery to champion and successfully execute changes and efficiencies
- Research, analyze and document business and systems requirements to resolve business system issues, and recommend business solutions
- Follow all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
- Ensure corporate reputation is maintained by strict adherence to data privacy guidelines and ethics, data stewardship and governance policies and processes
**What do you need to succeed? **
Must-Have:
- Knowledge of various technical tools, decisioning environments, database marketing, structured programming concepts including the use of analytical tools (i.e. Python, SAS,UNIX, Tableau, Teradata SQL)
- Experience in business analysis, business process mapping, requirements gathering
- Experience leading change adoption, training & development
- Solid presentation/communication skills (oral and written), interpersonal, relationship building, impact and influence capabilities
- Experience with creating process documentation
- Strong project management and implementation skills while effectively managing deadlines
- Ability to take initiative on a task and be able to identify business needs and act on a solution
- 2-3 years’ experience with relational databases and structured programming concepts
- Strong problem-solving skills and the ability to adapt quickly to emerging technology
- Experience simplifying and automating work and making things better for clients.
- Demonstrated ability to work independently and collaboratively as required in an agile environment.
- A curiosity and passion for continuous learning and helping others.
Nice-to-have:
- Experience in financial services industry with broad understanding of marketing, product management, sales, finance, pricing, and risk management
- Quality Assurance experience including experience with campaign build and execution
- Experience with continuous integration and development tools
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager, NBA Best Practices
Top Benefits
About the role
Job Description
What is the opportunity?
You will serve as the RBC “Centre of Expertise” within the Next Best Action (NBA) Platform & Program Delivery team and supports the Senior Manager, NBA Best Practices, and the Director NBA Optimization on the effective and efficient deployment of data-driven, targeted client communications for Next Best Action. You will champion and successfully manage through uncertainty and change in a fast-paced environment while supporting team members through the process.
As part of the data-enabled Customer Engagement & Data team, this is both a business and technical support role requiring effective communication skills, technical knowledge of relational databases and structured programming language, as well as experience with data decisioning tools/environments.
The NBA Best Practices team is looking for a data analyst to contribute and build upon the ecosystem by collaborating with our technology/business partners across RBC. This team supports 6 lines of business in NBA Delivery & CIDM (Client Interaction & Decision Management) on how we go-to-market with 300+campaigns. You will provide operational support, drive compliance, lead the integration of best practices, and implement changes via team-wide communications and training to inform & enable the larger team.
Note that this position has a requirement for working in the office 4 days per week.
What will you do?
- Ensure that all CRM concepts and best practices are implemented to meet business objectives
- Perform data analytics on strategic changes in order to provide and enable team with information analysis on marketing, regulatory and operational campaign initiatives
- Develop, manage and maintain NBA Delivery training and IT & business requirements materials, which includes process documentation, SharePoint site maintenance and team wide communications (oral and written)
- Facilitate and create materials and communications for various Information Sharing sessions across the team of 60+ campaign design & execution managers
- Facilitate weekly Infrastructure Governance sessions with the NBA Delivery management team
- Work closely with our NBA Optimization team to enable NBA Delivery to champion and successfully execute changes and efficiencies
- Research, analyze and document business and systems requirements to resolve business system issues, and recommend business solutions
- Follow all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
- Ensure corporate reputation is maintained by strict adherence to data privacy guidelines and ethics, data stewardship and governance policies and processes
**What do you need to succeed? **
Must-Have:
- Knowledge of various technical tools, decisioning environments, database marketing, structured programming concepts including the use of analytical tools (i.e. Python, SAS,UNIX, Tableau, Teradata SQL)
- Experience in business analysis, business process mapping, requirements gathering
- Experience leading change adoption, training & development
- Solid presentation/communication skills (oral and written), interpersonal, relationship building, impact and influence capabilities
- Experience with creating process documentation
- Strong project management and implementation skills while effectively managing deadlines
- Ability to take initiative on a task and be able to identify business needs and act on a solution
- 2-3 years’ experience with relational databases and structured programming concepts
- Strong problem-solving skills and the ability to adapt quickly to emerging technology
- Experience simplifying and automating work and making things better for clients.
- Demonstrated ability to work independently and collaboratively as required in an agile environment.
- A curiosity and passion for continuous learning and helping others.
Nice-to-have:
- Experience in financial services industry with broad understanding of marketing, product management, sales, finance, pricing, and risk management
- Quality Assurance experience including experience with campaign build and execution
- Experience with continuous integration and development tools
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.