Top Benefits
About the role
What you'll do
As a UX Design Manager, you will play a pivotal role in shaping the customer experience across all digital touchpoints across CTC (including Marks & Sport Chek).
UX Design Manager will influence and inspire UX designers to ensure customer centricity when designing ‘best-in-class’ digital experiences that add value to customers and grow our business.
While fostering a culture of innovation and excellence within your UX design team, you will be responsible for ensuring that customer-centric design principles are at the heart of every project while the team delivers production ready designs for eCommerce and Banking Web, Mobile Apps and Kiosks, synthesizing in-store and out-of-store digital experiences.
- Deliver on customer centricity through coordination of user research into design processes to ensure teams are validating and iterating based on customer insights.
- Manage, coach and grow UX Designers within the practice delivering with industry leading web, mobile and kiosk design patterns.
- Research and define UX Design best practices and principles for designers to follow.
- Represent UX team, share updates, and gain support from partnering departments within the company (product, development, quality assurance, etc.).
- Work with Product Managers and Engineering leads to contribute to product planning and feature definition, leveraging qualitative and quantitative data to help drive informed decision-making.
- Help the team balance tactical and strategic priorities, ensuring that UX design, prototyping and user feedback are consistently used to maximum impact in the development process.
- Ensure UX designers are delivering accessible, compliant, experiences for all required standards.
What you bring
- A minimum of 10+ years experience creating exceptional digital experiences at either a digital agency or eCommerce company in a UX Design role or similar.
- 3+ years experience managing a UX Design team
- Experience collaborating with UX Strategists, UX & UI Designers, Researchers and Copywriters building ‘best-in-calsss’ digital experiences.
- Ability to nurture talent and provide inspiring constructive feedback to designers and fellow managers.
- Must be self-motivated and driven to deliver quality, focus & vision as they craft their team and deliver on customer centricity.
- Expert working knowledge of Figma, Adobe Creative Suite and AI tools with strong interpersonal skills specific to verbal and oral communication and collaboration.
#LI-AG2
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
Top Benefits
About the role
What you'll do
As a UX Design Manager, you will play a pivotal role in shaping the customer experience across all digital touchpoints across CTC (including Marks & Sport Chek).
UX Design Manager will influence and inspire UX designers to ensure customer centricity when designing ‘best-in-class’ digital experiences that add value to customers and grow our business.
While fostering a culture of innovation and excellence within your UX design team, you will be responsible for ensuring that customer-centric design principles are at the heart of every project while the team delivers production ready designs for eCommerce and Banking Web, Mobile Apps and Kiosks, synthesizing in-store and out-of-store digital experiences.
- Deliver on customer centricity through coordination of user research into design processes to ensure teams are validating and iterating based on customer insights.
- Manage, coach and grow UX Designers within the practice delivering with industry leading web, mobile and kiosk design patterns.
- Research and define UX Design best practices and principles for designers to follow.
- Represent UX team, share updates, and gain support from partnering departments within the company (product, development, quality assurance, etc.).
- Work with Product Managers and Engineering leads to contribute to product planning and feature definition, leveraging qualitative and quantitative data to help drive informed decision-making.
- Help the team balance tactical and strategic priorities, ensuring that UX design, prototyping and user feedback are consistently used to maximum impact in the development process.
- Ensure UX designers are delivering accessible, compliant, experiences for all required standards.
What you bring
- A minimum of 10+ years experience creating exceptional digital experiences at either a digital agency or eCommerce company in a UX Design role or similar.
- 3+ years experience managing a UX Design team
- Experience collaborating with UX Strategists, UX & UI Designers, Researchers and Copywriters building ‘best-in-calsss’ digital experiences.
- Ability to nurture talent and provide inspiring constructive feedback to designers and fellow managers.
- Must be self-motivated and driven to deliver quality, focus & vision as they craft their team and deliver on customer centricity.
- Expert working knowledge of Figma, Adobe Creative Suite and AI tools with strong interpersonal skills specific to verbal and oral communication and collaboration.
#LI-AG2
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.