Top Benefits
About the role
The Role Department : Workplace Services
Location : Canada
Reports to: Senior Workplace Services Manager, North America
Role : Workplace Services Manager, Canada
The Team Reporting in the Senior Workplace Services Manager – North America, this person will be responsible for overseeing the development, implementation and ongoing management of various administrative functions and processes, facilities management, office operations, capacity planning, health and safety policy and procedures, and act as the organization's point person for outside vendors and service providers for their assigned Clyde and Co Offices in the region.
This person will manage a team in the offices they oversee and will be responsible for coaching and mentoring the team as required, to ensure that they understand their roles and responsibilities and what is required of them to deliver a value for money facilities management service our offices.
Travel between offices within the region will be necessary.
Key Responsibilities
- Oversee the daily operations of workplace services, ensuring that all services are delivered efficiently and meet organizational standards.
- Manage and lead a team of onsite Workplace & Office coordinators and managers, providing guidance, training, and performance evaluations to enhance service quality and employee development.
- Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices.
- Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction.
- Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures
- To work closely with the procurement team with the procurement of bulk contracts and help drive contract negotiations to improve contractor relations and achieve best value
- Oversee and manage administrative assistants, create timelines, allocate resources, and monitor progress to meet objectives.
- Manage relationships with service providers, including cleaning, maintenance contractors, mail and supply vendors. Ensure the firm receives high-quality and cost-effective service.
- Work closely with project teams to manage office sizing projects and capacity planning.
- Work closely with other departments to coordinate services and support organizational goals, ensuring seamless communication and collaboration across teams.
- Participate in the recruitment and selection process for the team members
Essential Skills & Experience
- University diploma in administration, management (which could be an equivalent combination of education and experience)
- Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles.
- Relevant experience in managing a team
- Vendor management experience
- Professionalism, integrity and strong work ethics
- Organized, efficient and be able to prioritize and manage own workload and work without supervision
- A strong team player with the ability to drive excellence
- Strong oral and written communication skills
- Ability to embrace organizational change
- Ability to deal with confidential information discreetly
The Firm Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.
Our Values Our Values Are The Principles That Guide The Decisions We Make, Unite Us In Our Endeavours And Strengthen Our Delivery, For Our Clients And Our Firm. We
- Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
- Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
- Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
- Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth
Business Services Competencies Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.
The Competencies Are Used To Inform All Aspects Of Business Services Career Development. They Vary Across Levels And Different Business Areas And Fall Under The Following Areas
- Technical Excellence
- People and Team
- Client/Stakeholder Relationships
- Service Delivery and Commercial Awareness
- Personal Effectiveness
This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.
When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.
Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
About Clyde & Co
We're a global law firm providing a complete service to clients in our core sectors of insurance, transport, energy, infrastructure and trade & commodities.
With over 5,000 people operating from over 60 offices and associated offices across six continents, Clyde & Co is committed to creating successful outcomes for our clients. Our globally integrated teams of disputes, regulatory and transactional lawyers provide a comprehensive range of legal services and advice to businesses operating at the heart of global trade and commerce.
Our success in the past 90 years has been built on our vision of a single global partnership, providing a platform that offers rapid access to expertise, wherever you operate in the world.
We're one firm with four core values: Work as one, Excel with clients, Celebrate difference and Act boldly. We believe that these values reflect our firm, our strategy and our commitment to delivering commercially-minded legal advice, client-focused services, and innovative technological solutions to support our clients.
Aligned with these values is Clyde & Co's commitment to being a responsible business. We take responsibility for the impact we have on the environment, seeking to reduce it as much and as quickly as possible. We strive to be a positive contributor to the communities in which we operate across our entire global network. We take steps to foster a truly diverse and inclusive workplace, that allows all of our people to flourish, for the benefit of our colleagues, the firm and our clients.
Top Benefits
About the role
The Role Department : Workplace Services
Location : Canada
Reports to: Senior Workplace Services Manager, North America
Role : Workplace Services Manager, Canada
The Team Reporting in the Senior Workplace Services Manager – North America, this person will be responsible for overseeing the development, implementation and ongoing management of various administrative functions and processes, facilities management, office operations, capacity planning, health and safety policy and procedures, and act as the organization's point person for outside vendors and service providers for their assigned Clyde and Co Offices in the region.
This person will manage a team in the offices they oversee and will be responsible for coaching and mentoring the team as required, to ensure that they understand their roles and responsibilities and what is required of them to deliver a value for money facilities management service our offices.
Travel between offices within the region will be necessary.
Key Responsibilities
- Oversee the daily operations of workplace services, ensuring that all services are delivered efficiently and meet organizational standards.
- Manage and lead a team of onsite Workplace & Office coordinators and managers, providing guidance, training, and performance evaluations to enhance service quality and employee development.
- Develop and implement policies and procedures related to workplace services, ensuring compliance with regulations and best practices.
- Foster strong relationships with employees and stakeholders, addressing concerns and ensuring a high level of customer satisfaction.
- Ensure all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures
- To work closely with the procurement team with the procurement of bulk contracts and help drive contract negotiations to improve contractor relations and achieve best value
- Oversee and manage administrative assistants, create timelines, allocate resources, and monitor progress to meet objectives.
- Manage relationships with service providers, including cleaning, maintenance contractors, mail and supply vendors. Ensure the firm receives high-quality and cost-effective service.
- Work closely with project teams to manage office sizing projects and capacity planning.
- Work closely with other departments to coordinate services and support organizational goals, ensuring seamless communication and collaboration across teams.
- Participate in the recruitment and selection process for the team members
Essential Skills & Experience
- University diploma in administration, management (which could be an equivalent combination of education and experience)
- Minimum of 4 years of experience in service management or a related role, with a strong understanding of workplace operations and customer service principles.
- Relevant experience in managing a team
- Vendor management experience
- Professionalism, integrity and strong work ethics
- Organized, efficient and be able to prioritize and manage own workload and work without supervision
- A strong team player with the ability to drive excellence
- Strong oral and written communication skills
- Ability to embrace organizational change
- Ability to deal with confidential information discreetly
The Firm Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.
Our Values Our Values Are The Principles That Guide The Decisions We Make, Unite Us In Our Endeavours And Strengthen Our Delivery, For Our Clients And Our Firm. We
- Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
- Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
- Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
- Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth
Business Services Competencies Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.
The Competencies Are Used To Inform All Aspects Of Business Services Career Development. They Vary Across Levels And Different Business Areas And Fall Under The Following Areas
- Technical Excellence
- People and Team
- Client/Stakeholder Relationships
- Service Delivery and Commercial Awareness
- Personal Effectiveness
This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.
When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.
Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
About Clyde & Co
We're a global law firm providing a complete service to clients in our core sectors of insurance, transport, energy, infrastructure and trade & commodities.
With over 5,000 people operating from over 60 offices and associated offices across six continents, Clyde & Co is committed to creating successful outcomes for our clients. Our globally integrated teams of disputes, regulatory and transactional lawyers provide a comprehensive range of legal services and advice to businesses operating at the heart of global trade and commerce.
Our success in the past 90 years has been built on our vision of a single global partnership, providing a platform that offers rapid access to expertise, wherever you operate in the world.
We're one firm with four core values: Work as one, Excel with clients, Celebrate difference and Act boldly. We believe that these values reflect our firm, our strategy and our commitment to delivering commercially-minded legal advice, client-focused services, and innovative technological solutions to support our clients.
Aligned with these values is Clyde & Co's commitment to being a responsible business. We take responsibility for the impact we have on the environment, seeking to reduce it as much and as quickly as possible. We strive to be a positive contributor to the communities in which we operate across our entire global network. We take steps to foster a truly diverse and inclusive workplace, that allows all of our people to flourish, for the benefit of our colleagues, the firm and our clients.