Job Description: Cisco CVP IVR Developer Role Overview End Client: TD Bank Experience Level: 4+ years of specialized experience Core Focus: Development, integration, and optimization of DTMF (Dual-Tone Multi-Frequency) IVR (Interactive Voice Response) applications within a Cisco Contact Center environment. Technical Skills & Competencies Core IVR & Cisco Contact Center (UCCE/CVP) Platforms: Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Enterprise (UCCE) / Intelligent Contact Management (ICM). Development Tools: Cisco Call Studio, Call Studio GUI, VXML Server. Customization: CVP Custom Elements using Java. Application Servers: Apache Tomcat. Testing Automation: Cyara. Backend Development & Integration Languages: Robust Java development skills. API & Web Services: HTTP REST APIs, XML Web Services. Authentication: OAuth2 protocol. Databases: MS SQL Server. Key Responsibilities IVR Application Development: Design, build, and maintain 4+ years' worth of robust DTMF IVR applications utilizing Cisco Call Studio and VXML Server. System Integration: Develop secure backend integrations via HTTP REST APIs, OAuth2, and XML Web Services to connect the IVR with client databases (MS SQL Server). UCCE/ICM Coordination: Integrate CVP IVR applications with UCCE routing scripts, handling DNIS (Dialed Number Identification Service), queuing to specific Skillgroups, and managing CTI (Computer Telephony Integration) variables. Data Synchronization: Enable seamless data sharing between the IVR system and the Cisco Finesse Agent Desktop to ensure agents have full customer context upon call delivery. Customer Experience: Design and implement customer self-service solutions to optimize call flows and minimize agent handling time.