Overview Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel .

Responsibilities

• Ensure the guest is being provided with superior customer service
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are.
• Encourage mutual accountability in service and inspiring others
• Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
• Willingness to discover opportunities to exceed the customer's expectations
• Ability to grasp instructions
• Uphold a teamwork experience offering assistance where available or when requested.
• Ability to accept responsibility readily and grasp instructions
• Adhering to policies and procedures outlined on the slot floor
• Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
• Responsible for balancing assigned daily cash float
• Identifying and report counterfeit bills
• Responsible for the initial response to customer complaints, claims, and inquiries
• Ensuring all slot operations are in compliance with AGLC terms and conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
• Support and communicate with all associates on the casino gaming floor
• Daily execution of assigned operational goals and objectives
• Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
• Actively promote the Casino’s Resort Club
• Responsible for slot machine box pulls
• Ability to grasp instructions and adjust to changing conditions
• Uphold a teamwork appearance offering assistance where available or when requested
• Maintain an updated AGLC gaming workers license
• Ability to walk for long periods at a time
• Practices operational efficiencies
• Ability to accept responsibility readily
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• Slot experience is an asset
• Cash handling is a definite asset
• High School Diploma an asset
• Must be able to register with AGLC
• Excellent customer service skills
• Basic math (counting currency)

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.