As a Claims Consultant, Surety, Central and Western Regions, you will work with a high-performing team of Specialty Lines Claims professionals. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty in a team environment. Your claims experience and drive for excellence will help you successfully work collaboratively in a team environment. Your passion for surety claims to deliver coaching for junior staff, development and engagement will help strengthen team connections and contribute to maintaining Intact’s reputation for claims handling excellence.

Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

What you’ll do here:

• Oversee and handle complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
• Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.
• Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.
• Provides coaching to file handlers working on a specific exposure related to a complex default.
• Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.
• Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
• Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.
• Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
• Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.
• Assist management with driving changes as needed and help strategize initiatives for the department as they arise.
• Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

What you bring to the table:

• Legal degree is required.
• Minimum of 5 years of surety claim experience or 5-10 year experience in construction and contract law.
• Management, coaching and mentoring experience is an asset.
• Self-starter with the ability to work independently under minimal supervision
• Excellent analytical and decision-making skills with attention to detail
• Strong negotiation
• Ability to work well under pressure and meet deadlines
• Flexibility with travel, as required