Strategic Operations Manager, Marketplace
About the role
About the Role
Uber Eats is seeking a Strategic Operations Manager to drive the reliability and health of our Canadian Grocery and Retail marketplace. This role is part of the Canada GR Local Marketplace team, where you will manage the strategy and implementation of courier enablement and supply availability.
Your mission is to ensure customers receive orders in a timely manner while supporting earners in navigating new grocery opportunities. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. You will work cross-functionally with Local Operations teams, Product, and Finance to help grow Uber Canada Grocery and Retail business.
What You'll Do
- Marketplace Health and Courier Incentives Ownership: Lead the Grocery & Retail marketplace health and courier incentives workstreams end-to-end, including strategy, deployment, optimization, and measurement
- Data-Driven Insights: Analyze complex datasets to drive key business decisions and aggregate insights that inform incentive structures and marketplace reliability strategies
- Strategic Advisory: Advise senior leadership on long-term strategy by defining critical metrics, developing dashboards, and providing strategic insights
- Cross-Functional Collaboration: Partner with Product, Regional Operations, Data Science, Partner Management, Finance and Customer Support to ensure marketplace health insights inform broader critical initiatives
- Product Partnership: Work with Product teams to guide the development of solutions based on business and customer needs, overseeing the roll-out of new features in Canada
- KPI Management: Set and measure key performance indicators for all marketplace health initiatives and incentive campaigns you oversee
Basic Qualifications
- 3+ years of professional experience in a related field (consulting, operations, strategy, analytics, tech or analytics)
- Bachelor's degree
- Experience with data analysis in Excel/Google Sheets and SQL
Preferred Qualifications
- Proven ability to thrive in a fast-paced, ambiguous environment
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Experience problem-solving and proposing unique solutions to complex issues
- Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Canada-based roles: The base salary range for this role is CAD$95,500 per year - CAD$106,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Not the right fit? Search for Strategic Operations Manager, Marketplace jobs in Toronto, ON
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
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Strategic Operations Manager, Marketplace
About the role
About the Role
Uber Eats is seeking a Strategic Operations Manager to drive the reliability and health of our Canadian Grocery and Retail marketplace. This role is part of the Canada GR Local Marketplace team, where you will manage the strategy and implementation of courier enablement and supply availability.
Your mission is to ensure customers receive orders in a timely manner while supporting earners in navigating new grocery opportunities. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. You will work cross-functionally with Local Operations teams, Product, and Finance to help grow Uber Canada Grocery and Retail business.
What You'll Do
- Marketplace Health and Courier Incentives Ownership: Lead the Grocery & Retail marketplace health and courier incentives workstreams end-to-end, including strategy, deployment, optimization, and measurement
- Data-Driven Insights: Analyze complex datasets to drive key business decisions and aggregate insights that inform incentive structures and marketplace reliability strategies
- Strategic Advisory: Advise senior leadership on long-term strategy by defining critical metrics, developing dashboards, and providing strategic insights
- Cross-Functional Collaboration: Partner with Product, Regional Operations, Data Science, Partner Management, Finance and Customer Support to ensure marketplace health insights inform broader critical initiatives
- Product Partnership: Work with Product teams to guide the development of solutions based on business and customer needs, overseeing the roll-out of new features in Canada
- KPI Management: Set and measure key performance indicators for all marketplace health initiatives and incentive campaigns you oversee
Basic Qualifications
- 3+ years of professional experience in a related field (consulting, operations, strategy, analytics, tech or analytics)
- Bachelor's degree
- Experience with data analysis in Excel/Google Sheets and SQL
Preferred Qualifications
- Proven ability to thrive in a fast-paced, ambiguous environment
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Experience problem-solving and proposing unique solutions to complex issues
- Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis
- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Canada-based roles: The base salary range for this role is CAD$95,500 per year - CAD$106,250 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Not the right fit? Search for Strategic Operations Manager, Marketplace jobs in Toronto, ON
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.