CARDINAL COURIERS is a leading service provider of overnight unattended pick-up before 8:00 a.m. delivery, late pickup and Saturday delivery services in Ontario and Quebec. When expertise and speed matters, early delivery can save significant production and supply chain costs.

We know our strength is in our people and our success is dependent on the quality, integrity, and commitment of our employees.

Customer Service, Customer Service Representative

About the Position:
The Customer Service Agent is a full time and permanent position with our team, as an in-office position Monday through Friday from 7am to 4pm. This position reports to the Customer Service Manager. The Customer Service Agent is responsible for responding to client inquiries and requests by providing information relating to the delivery of our clients.

Responsibilities:

• Answering calls from clients/customers in a professional and timely manner.
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
• Entering Pick Up, trace information and packages.
• Reviewing freight information and supply customer with information related to shipments.
• Electronic filling supply orders for customers.
• Performs reports
• Data entry and various reports in Excel to clients.
• Process information on undelivered packages and research in our internal departments and software, locate the shipment and make new arrangements with clients for the shipment of their order.
• Investigate unlabeled shipments, redirect shipments
• Other relevant duties as required.

Experience and Qualifications:

• 1 year minimum Customer Service experience required or related position.
• High School diploma
• Courses in customer service, conflict resolution and business writing (asset).
• Experience in transportation or logistic industry is an asset.

Competencies:

• Articulate communicator, fluent in both verbal and written language in French/English.
• Strong customer service orientation and ability to deal with people sensitively, tactfully, and professionalism.
• Conscientious with strong attention to detail and follow-up skills.
• Ability to multi-task and work under tight deadlines.
• Computer literacy, including effective Microsoft Suite work skills (intermediate level Excel, Word, and Outlook);
• Strong work ethic and positive team attitude

We Offer:

• Extended health benefits (prescription, vision, dental, massage therapy, mental health, etc.)
• EAP
• Safety Incentive Program
• Positive, team-oriented, and safe work environment

Job Types: Permanent, Full-time

Pay: $21.22 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Vision care

Schedule:

• 8,5-hour shift
• Monday to Friday: 7am to 4pm
• No work during weekends

Work Location: In person

Cardinal Couriers Ltd. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law. We are committed to providing a safe and healthy environment for our Team Members and customers.