Job Title: Disability Administrator

Duration: 1 year Extension possible: yes Conversion Possible: yes Location Address: 100% remote. Open to candidates in Canada. Preference for candidates in Quebec, Toronto, and British Columbia. Must be able to work EST hours. Bilingual

Job Description

We’re looking for ambitious people who share our values and want to make every day better for plan members across Canada. If the following values speak to you, we’d love to hear from you!

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to enable business outcomes
• You thrive on a team
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

Job Summary

This role provides administrative support to the National Group Disability organization with teams supporting our plan members across Canada through illness, recovery and return to work. You will work closely with both our internal and external customers, including Case Managers, Operations Specialists, Associate Managers, Plan Sponsors and Plan Members. The primary responsibility of this role is to use knowledge of practices and procedures to critically review information being externally communicated to uphold our privacy and confidentiality standards. This role will also involve documenting and making recommendations for the quality and correction of communications.

Key Accountabilities & Job Duties

• Reviewing and assessing risk for external communications to ensure we are in compliance with privacy protocols with adherence to client specific communication guidelines requiring attention to detail to prevent privacy breaches.
• Thoroughness and follow up to reconcile inconsistent or inaccurate information using excellent communication to provide feedback to case managers and leaders when guidelines and expectations are not met for privacy and confidentiality and email content.
• Analyzing communications to document and track trends for continuous improvement.
• Handling group email inbox expeditiously to meet turnaround times while maintaining quality.
• Assist with other case management related administrative tasks - email communications, tool referrals, processing invoices etc.

Candidate Requirements/Must Have Skills

• 0-2 years experience
• Bilingualism (English/French)
• Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, OneNote, OneDrive, Power Point), and Adobe
• Ability to probe, investigate, apply critical judgement, problem solve and take ownership of discrepancies/issues and see through to resolution

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.