Tour Director - Destination America (NS)
About the role
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people, and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our 40 award-winning brands and experience the TTC difference.
POSITION SUMMARY
Destination America is seeking highly qualified individuals to fill the role of Travel Director/Travel Concierge for Canadian programs in the Eastern Canada/Maritimes regions for the 2024 season, which typically runs from May through September. Our brands include Trafalgar, Insight Vacations, Luxury Gold, and Costsaver, and we also operate trips for our key account partners under their brands. Individuals should be passionate about their province(s) of expertise, possess a desire to share knowledge and stories, be customer-service-centric, and be able to seamlessly manage every detail of our itineraries. Applicants must be eligible to work in Canada.
Key Responsibilities
- Effectively manage trip logistics and day-to-day operations for up to 52 guests on a coach, ensuring a seamless travel experience
- Utilize good judgement and ensure guest safety at all times
- Provide unparalleled and individualized customer service to each guest on the trip
- Craft and deliver enlightening and detailed stories and commentary in fluent English throughout the trip as a regional expert in the destination
- Utilize technology on the coach to enhance guests’ experience while travelling.
- Keep an organized log to manage and collect trip funds for optional experiences and account for all trip expenses
- Build upon our strong relationships with our vendors and various partners, both internally and externally
- Work closely and collectively with our Operations team while also making effective decisions as needed
Competencies
- Must be proficient in Microsoft Word, Excel, Teams, the internet, email, and social media.
- Must possess strong technical abilities and be able to utilize an iPad and various applications and learn various internal platforms.
- Must have administrative, organizational, and basic accounting skills.
- Applicant must speak English fluently.
- Must possess excellent customer service skills and excellent written and verbal communication skills.
- Ability to interact with vendors and guests from various countries, cultures, and ages.
- Vision correctable to 20/20 with reasonable accommodation required.
- Applicant should be able to lift 20 lbs with reasonable accommodation and be able to sit and stand for long periods of time, walk frequently and for long distances, and adapt to long working hours for 10 to 20 days at a time.
Experience
- Between 3-5 years over the road experience leading multi-national groups preferred.
Education, Licensure, Certification
- Travel Certificates, Tour Director/Guide Certificate Preferred. ITMI, TripSchool, or IGA certification strongly preferred.
Other Skills/Requirements
- Exceptional attention to detail and ability to multitask required. Strong candidates will possess leadership qualities, high emotional intelligence, cultural sensitivity, and possess a thorough understanding of Canadian history, politics, and culture, as well as have a working knowledge of international and domestic current events. Applicant should also have previous and applicable work experience in the destination and must be eligible to work in Canada.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.
Tour Director - Destination America (NS)
About the role
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people, and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our 40 award-winning brands and experience the TTC difference.
POSITION SUMMARY
Destination America is seeking highly qualified individuals to fill the role of Travel Director/Travel Concierge for Canadian programs in the Eastern Canada/Maritimes regions for the 2024 season, which typically runs from May through September. Our brands include Trafalgar, Insight Vacations, Luxury Gold, and Costsaver, and we also operate trips for our key account partners under their brands. Individuals should be passionate about their province(s) of expertise, possess a desire to share knowledge and stories, be customer-service-centric, and be able to seamlessly manage every detail of our itineraries. Applicants must be eligible to work in Canada.
Key Responsibilities
- Effectively manage trip logistics and day-to-day operations for up to 52 guests on a coach, ensuring a seamless travel experience
- Utilize good judgement and ensure guest safety at all times
- Provide unparalleled and individualized customer service to each guest on the trip
- Craft and deliver enlightening and detailed stories and commentary in fluent English throughout the trip as a regional expert in the destination
- Utilize technology on the coach to enhance guests’ experience while travelling.
- Keep an organized log to manage and collect trip funds for optional experiences and account for all trip expenses
- Build upon our strong relationships with our vendors and various partners, both internally and externally
- Work closely and collectively with our Operations team while also making effective decisions as needed
Competencies
- Must be proficient in Microsoft Word, Excel, Teams, the internet, email, and social media.
- Must possess strong technical abilities and be able to utilize an iPad and various applications and learn various internal platforms.
- Must have administrative, organizational, and basic accounting skills.
- Applicant must speak English fluently.
- Must possess excellent customer service skills and excellent written and verbal communication skills.
- Ability to interact with vendors and guests from various countries, cultures, and ages.
- Vision correctable to 20/20 with reasonable accommodation required.
- Applicant should be able to lift 20 lbs with reasonable accommodation and be able to sit and stand for long periods of time, walk frequently and for long distances, and adapt to long working hours for 10 to 20 days at a time.
Experience
- Between 3-5 years over the road experience leading multi-national groups preferred.
Education, Licensure, Certification
- Travel Certificates, Tour Director/Guide Certificate Preferred. ITMI, TripSchool, or IGA certification strongly preferred.
Other Skills/Requirements
- Exceptional attention to detail and ability to multitask required. Strong candidates will possess leadership qualities, high emotional intelligence, cultural sensitivity, and possess a thorough understanding of Canadian history, politics, and culture, as well as have a working knowledge of international and domestic current events. Applicant should also have previous and applicable work experience in the destination and must be eligible to work in Canada.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.