OPERATIONS AND MDU SALES DIRECTOR About TelMAX Inc. Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21 st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute Reporting to the GM of Business & Wholesale Services, the Director, Operations and MDU Sales leads telMAX’s MDU business growth. This role drives strategy, manages relationships with property owners and developers, secures access agreements for fibre network expansion, and oversees efficient deployment of network build projects. The director combines strategic planning with active leadership to boost telMAX’s market presence and operational performance.

Responsibilities & Key Duties Sales

• Develop and implement MDU sales strategies to meet telMAX’s revenue goals.
• Build partnerships with property management and real estate companies to expand telMAX's fibre network in the multi-dwelling unit market.
• Lead contract negotiations and secure Access Agreements for MDU installations; mentor sales staff on complex deals.
• Direct market research to monitor industry trends and adjust sales approaches for competitiveness.
• Work with marketing and product teams to create effective campaigns for the MDU market segment.
• Assess and prioritise regional network expansions, collaborating with planning and engineering teams.

Operations

• Drive adoption of Access Agreements across the telMAX network by engaging property management at senior levels, aiming to expand telMAX’s presence in multi-tenant buildings.
• Lead structured weekly and monthly reviews covering sales, build status, and KPIs; deliver transparent reports and data-driven recommendations to executives.
• Spearhead cross-functional process improvements with engineering, operations, product, and service teams to enhance MDU offerings and workflow efficiency.
• Oversee large enablement projects, ensuring support from IT, Finance, and Customer Care to optimize MDU sales and operations.
• Direct installation and deployment of telMAX infrastructure in MDU properties, resolving escalations and aligning with network expansion plans.
• Coordinate closely with engineering leaders to ensure efficient, timely MDU installations that meet sales commitments.
• Refine operational processes and SOPs to maintain high service quality and customer satisfaction as telMAX scales.
• Manage a portfolio of MDU projects, monitoring timelines, budgets, and resource allocation to achieve operational and financial goals; report results to leadership.
• Ensure compliance with industry regulations and company policies, and stay current on regulatory changes and training needs.
• Promote a culture of innovation and adaptability, encouraging experimentation and ongoing process improvements within the team.

Customer Relationship Management

• Act as the main executive contact for key MDU property partners, fostering trust and representing telMAX in communications and negotiations.
• Lead customer service for MDU clients, ensuring prompt issue resolution and handling escalations to maintain strong partner and resident satisfaction.
• Conduct regular check-ins, reviews, and site visits with MDU partners to assess satisfaction, understand needs, and identify opportunities for service improvement or expansion.

Team Leadership

• Build and lead a skilled MDU sales and operations team by recruiting, training, and mentoring members to support growth and future leadership.
• Encourage a collaborative, accountable culture with clear objectives and constructive feedback, recognising achievements and addressing gaps to keep the team focused.
• Influence cross-functional colleagues, advocate for the MDU team, and promote effective collaboration while modelling telMAX’s leadership values to boost morale and drive success.

What You Bring

• Skilled communicator with strong negotiation and presentation abilities; can influence stakeholders at all levels.
• Strategic thinker who aligns daily operations with long-term goals and anticipates industry trends.
• Capable of managing multiple projects and priorities efficiently in fast-paced settings; excellent organizational skills.
• Adaptable and quick to learn, embracing change and responding well to uncertainty.
• Committed to inclusive leadership and fostering diverse teams.
• Self-driven, proactive, able to work under pressure with minimal supervision; takes ownership of challenges.
• Leads by example, maintains professionalism, and inspires positivity within teams.
• Proficient in Microsoft Office suite.
• Experienced with CRM software and data analytics tools for performance tracking.

Experience

• 8-10+ years in telecom sales/operations with leadership experience managing teams or managers.
• Proven record meeting sales targets and driving business growth, especially in B2B or MDU sectors.
• Strong knowledge of telecom infrastructure (especially fiber) and experience in the MDU market.
• Extensive partner/client management, including building successful external relationships; start-up/high-growth experience is a plus.
• Experience leading cross-functional teams and projects, showing collaboration and influence.
• Demonstrated ability to hire, mentor, and develop teams for high performance.
• Analytical, results-focused approach with expertise in interpreting data and adjusting strategies.
• Solid financial skills, including budgeting and departmental P&L management.
• Handles confidential matters with professionalism and sound judgment.
• Performs well under pressure and meets deadlines independently.

Education

• Bachelors degree in telecom business, sales, operations or related areas or fields

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join TelMAX

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program

Equity Statement telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.