About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Reporting to the Regional Parts Manager, this position is responsible for all general parts and warehouse duties including all picking and packing discrepancies as well as knowledge of warehouse targets in order to meet monthly KPI's.
Job Description: Major Job Functions:
- Directing workflow to warehouse areas as required
- Problem solving with parts discrepancies
- Answering customer emails/calls regarding order status updates
- Creating After Shipment Discrepancies
- Coaching MSA's in all warehouse processes
- Addressing safety concerns and ensuring compliance with company’s policies & procedures
- Dealing with Customer/Service Back-order reports
- Working directly with the Service managers to make sure deadlines are met
- Making sure cycle counts are done on time
- Participate in parts related special projects and assignments
- Process customer orders
- Core inspection
- Develop and maintain customer relationships
Competencies:
- Customer Focus: Being successful means doing whatever it takes within reason to meet customer expectations by identifying and solving customer problems quickly and to the customers satisfaction along with building strong relationships by delivering customer centric solutions.
- Cultivates Innovation: Taking on change with the company’s future in mind, embracing the mindset that your team and Finning that there is always room for improvements.
- Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing, and executing plans that achieve the desired outcome for Finning.
- Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
Specific Skills:
- Strong and clear and concise verbal and written communication
- Strong attention to detail
- Excellent problem-solving skills
- Proven ability to work independently and lead using influence to achieve and drive results
- Proven ability to communicate with all levels in the Organization, Customers and Caterpillar
- Proven ability to be aware and flexible by assessment of situations.
- Proven ability to multi-task and prioritize based on evolving operational needs
- Demonstrated ability and knowledge of strong remote communication with virtual stakeholders
Knowledge:
- Caterpillar parts product knowledge and computer literacy, including familiarity with DBS, WMS, SIS, TMI
- Ability to work in a Fast-paced Environment
- Exceptional customer service skills
- Able to work under extreme pressure, deadlines, and repetitive tasks
Accountability:
- Responsible to ensure that processes are followed in compliance with Finning policies and procedures.
- Responsible to ensure the team is following Finning’s safety rules and that JHA’s are being used properly
- Responsible to ensure that Finning’s customers are provided with the best customer service
- Responsible to ensure workflow in the Warehouse/Counter is completed in a timely fashion
Education & Experience:
- Completion of Journeyperson Parts Certification/ticket
- Experience in working with customers and customer orders
- Team orientated with excellent organizational, interpersonal and communication skills
- Caterpillar parts product knowledge and computer literacy, including familiarity with Infor\M3.
- CAT System Knowledge - TMI, SIS, SIMSI, HIS
- Ability to deal with difficult situations and potentially unhappy customers
- Capable of working with minimal supervision
- A high performer with a positive attitude, and the ability to build and maintain respectful working relationships
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Reporting to the Regional Parts Manager, this position is responsible for all general parts and warehouse duties including all picking and packing discrepancies as well as knowledge of warehouse targets in order to meet monthly KPI's.
Job Description: Major Job Functions:
- Directing workflow to warehouse areas as required
- Problem solving with parts discrepancies
- Answering customer emails/calls regarding order status updates
- Creating After Shipment Discrepancies
- Coaching MSA's in all warehouse processes
- Addressing safety concerns and ensuring compliance with company’s policies & procedures
- Dealing with Customer/Service Back-order reports
- Working directly with the Service managers to make sure deadlines are met
- Making sure cycle counts are done on time
- Participate in parts related special projects and assignments
- Process customer orders
- Core inspection
- Develop and maintain customer relationships
Competencies:
- Customer Focus: Being successful means doing whatever it takes within reason to meet customer expectations by identifying and solving customer problems quickly and to the customers satisfaction along with building strong relationships by delivering customer centric solutions.
- Cultivates Innovation: Taking on change with the company’s future in mind, embracing the mindset that your team and Finning that there is always room for improvements.
- Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing, and executing plans that achieve the desired outcome for Finning.
- Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
Specific Skills:
- Strong and clear and concise verbal and written communication
- Strong attention to detail
- Excellent problem-solving skills
- Proven ability to work independently and lead using influence to achieve and drive results
- Proven ability to communicate with all levels in the Organization, Customers and Caterpillar
- Proven ability to be aware and flexible by assessment of situations.
- Proven ability to multi-task and prioritize based on evolving operational needs
- Demonstrated ability and knowledge of strong remote communication with virtual stakeholders
Knowledge:
- Caterpillar parts product knowledge and computer literacy, including familiarity with DBS, WMS, SIS, TMI
- Ability to work in a Fast-paced Environment
- Exceptional customer service skills
- Able to work under extreme pressure, deadlines, and repetitive tasks
Accountability:
- Responsible to ensure that processes are followed in compliance with Finning policies and procedures.
- Responsible to ensure the team is following Finning’s safety rules and that JHA’s are being used properly
- Responsible to ensure that Finning’s customers are provided with the best customer service
- Responsible to ensure workflow in the Warehouse/Counter is completed in a timely fashion
Education & Experience:
- Completion of Journeyperson Parts Certification/ticket
- Experience in working with customers and customer orders
- Team orientated with excellent organizational, interpersonal and communication skills
- Caterpillar parts product knowledge and computer literacy, including familiarity with Infor\M3.
- CAT System Knowledge - TMI, SIS, SIMSI, HIS
- Ability to deal with difficult situations and potentially unhappy customers
- Capable of working with minimal supervision
- A high performer with a positive attitude, and the ability to build and maintain respectful working relationships
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.