About the role
ABOUT THE COMPANY
Phoenix Contact's roots are in Germany. Our headquarters are in Blomberg. Originally founded in Essen in 1923, we have grown over the years. With over 50 subsidiaries worldwide, we truly have Global reach. Together with customers and partners, we design solutions for the future using trend-setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean water, regenerative energies and intelligent supply networks, or energy-efficient machine building and systems manufacturing. We face up to technological developments and the associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow's intelligent production today.
DESCRIPTION
The Operations Manager is responsible for leading and driving operational excellence across logistics, supply chain, warehousing and commercial operations. This role requires a strategic mindset and strong leadership capabilities that foster a high-performance culture while driving process improvements and deliver superior customer experiences
As part of the Leadership Team, this role will collaborate closely with senior leaders and contribute to continuous improvement initiatives that elevate the quality and efficiency of our Logistics and Commercial operations. Additionally, you will provide oversight and support to the SAP upgrade project ensuring key project deliverables related to warehouse, inventory and commercial operations are aligned and executed.
POSITION RESPONSIBILITIES
Leadership & People Management
- Provide strong leadership across all operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Develop and mentor department managers to achieve performance goals and professional growth.
- Champion employee engagement and maintain high morale within the operations function.
Operational Excellence
- Oversee daily operations to ensure efficiency, accuracy, and compliance with company standards and regulatory requirements.
- Implement best practices in warehouse, logistics, and supply chain management to optimize cost, speed, and quality.
- Drive process standardization and automation initiatives to improve productivity and reduce errors.
- Serve as a change agent, fostering a culture of continuous improvement and experimentation.
Commercial Focus
- Collaborate with commercial operations to align supply chain and logistics strategies with business growth objectives.
- Monitor customer satisfaction metrics and implement improvement plans where necessary
Strategic Planning & Continuous Improvement
- Develop and execute operational strategies that support business objectives and scalability.
- Identify opportunities for cost savings, efficiency gains, and service enhancements.
- Lead cross-functional projects aimed at improving processes and systems.
- Provide commercial insights, scenario analyses, and forward-looking recommendations to the leadership team.
Performance Management & Reporting
- Establish KPIs for all operational areas and monitor performance against targets.
- Prepare and present operational reports to senior leadership, highlighting achievements, risks, and improvement plans.
QUALIFICATION REQUIREMENTS
- Bachelor’s degree in business, Supply Chain, Logistics or related field.(MBA preferred)
- 7+ years of experience in commercial operations Management with multi-functional oversight.
- Minimum 3-5 years of experience at a managerial level, with demonstrated leadership and oversight responsibilities in Warehouse, Logistics, Supply Chain and Customer Service
- Strong understanding of ERP and CRM systems (e.g. SAP, Salesforce), data analytics, and Financial Management.
- Collaborative leadership style with the ability to influence across functions and levels.
- Customer-obsessed mindset with a passion for innovation and simplification.
- Excellent communication and stakeholder management abilities
- Expertise in process improvement methodologies (Lean, Six Sigma preferred).
ESSENTIAL REQUIREMENTS
- Must be legally entitled to work in Canada
- Attendance in accordance with company policies and participation in local, regional, and (inter)national meetings
- Must be able to travel overnight as required
- Must have a valid driver’s license
- Must have a passport to be able to travel for work purposes
We are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast-paced growing company with dynamic leadership and a history of growth and profitability.
Awarded one of Canada’s Best Workplaces, we recognize people as our most valuable resource. We are an equal opportunity employer.
To apply for this position:
Interested candidate may reply in complete confidence by submitting a resume with a summary of achievements to the HR Mailbox at pxcca-sm-hr@phoenixcontact.com
Phoenix Contact Ltd welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We appreciate your interest; however only candidates selected for interviews will be notified.
About Phoenix Contact
Phoenix Contact is an independent, global market leader with headquarters in Blomberg, Germany. More than 20,000 enthusiastic people around the world develop, produce, and sell our creative solutions in connection technology, electronics, and automation.
The "Phoenix terminals" and "Phoenix connectors" are known worldwide. We see our work as a contribution to designing a smart world. A global network in more than 100 countries guarantees the important proximity to our customers.
Our innovative products and solutions are characterized by high quality. Users in many industrial fields – electric-mobility, mechanical engineering, wind energy, solar energy, building automation, cyber security, automotive – trust Phoenix Contact products. Here you will find important information and news about Industry 4.0 (Smart Factory, Internet of Things), building management, e-mobility, energy transfer and many other areas in which you will find Phoenix Contact products. The success of the company is primarily based on our employees’ performance. Become part of the team and shape the future with us. Find the right opportunity in our job offer and pursue your career at Phoenix Contact.
About the role
ABOUT THE COMPANY
Phoenix Contact's roots are in Germany. Our headquarters are in Blomberg. Originally founded in Essen in 1923, we have grown over the years. With over 50 subsidiaries worldwide, we truly have Global reach. Together with customers and partners, we design solutions for the future using trend-setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean water, regenerative energies and intelligent supply networks, or energy-efficient machine building and systems manufacturing. We face up to technological developments and the associated changes in society. With more than 100 years of experience in the field of machine building and automation, we are working on tomorrow's intelligent production today.
DESCRIPTION
The Operations Manager is responsible for leading and driving operational excellence across logistics, supply chain, warehousing and commercial operations. This role requires a strategic mindset and strong leadership capabilities that foster a high-performance culture while driving process improvements and deliver superior customer experiences
As part of the Leadership Team, this role will collaborate closely with senior leaders and contribute to continuous improvement initiatives that elevate the quality and efficiency of our Logistics and Commercial operations. Additionally, you will provide oversight and support to the SAP upgrade project ensuring key project deliverables related to warehouse, inventory and commercial operations are aligned and executed.
POSITION RESPONSIBILITIES
Leadership & People Management
- Provide strong leadership across all operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Develop and mentor department managers to achieve performance goals and professional growth.
- Champion employee engagement and maintain high morale within the operations function.
Operational Excellence
- Oversee daily operations to ensure efficiency, accuracy, and compliance with company standards and regulatory requirements.
- Implement best practices in warehouse, logistics, and supply chain management to optimize cost, speed, and quality.
- Drive process standardization and automation initiatives to improve productivity and reduce errors.
- Serve as a change agent, fostering a culture of continuous improvement and experimentation.
Commercial Focus
- Collaborate with commercial operations to align supply chain and logistics strategies with business growth objectives.
- Monitor customer satisfaction metrics and implement improvement plans where necessary
Strategic Planning & Continuous Improvement
- Develop and execute operational strategies that support business objectives and scalability.
- Identify opportunities for cost savings, efficiency gains, and service enhancements.
- Lead cross-functional projects aimed at improving processes and systems.
- Provide commercial insights, scenario analyses, and forward-looking recommendations to the leadership team.
Performance Management & Reporting
- Establish KPIs for all operational areas and monitor performance against targets.
- Prepare and present operational reports to senior leadership, highlighting achievements, risks, and improvement plans.
QUALIFICATION REQUIREMENTS
- Bachelor’s degree in business, Supply Chain, Logistics or related field.(MBA preferred)
- 7+ years of experience in commercial operations Management with multi-functional oversight.
- Minimum 3-5 years of experience at a managerial level, with demonstrated leadership and oversight responsibilities in Warehouse, Logistics, Supply Chain and Customer Service
- Strong understanding of ERP and CRM systems (e.g. SAP, Salesforce), data analytics, and Financial Management.
- Collaborative leadership style with the ability to influence across functions and levels.
- Customer-obsessed mindset with a passion for innovation and simplification.
- Excellent communication and stakeholder management abilities
- Expertise in process improvement methodologies (Lean, Six Sigma preferred).
ESSENTIAL REQUIREMENTS
- Must be legally entitled to work in Canada
- Attendance in accordance with company policies and participation in local, regional, and (inter)national meetings
- Must be able to travel overnight as required
- Must have a valid driver’s license
- Must have a passport to be able to travel for work purposes
We are offering an attractive remuneration package, employee benefits and the opportunity to contribute to a fast-paced growing company with dynamic leadership and a history of growth and profitability.
Awarded one of Canada’s Best Workplaces, we recognize people as our most valuable resource. We are an equal opportunity employer.
To apply for this position:
Interested candidate may reply in complete confidence by submitting a resume with a summary of achievements to the HR Mailbox at pxcca-sm-hr@phoenixcontact.com
Phoenix Contact Ltd welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We appreciate your interest; however only candidates selected for interviews will be notified.
About Phoenix Contact
Phoenix Contact is an independent, global market leader with headquarters in Blomberg, Germany. More than 20,000 enthusiastic people around the world develop, produce, and sell our creative solutions in connection technology, electronics, and automation.
The "Phoenix terminals" and "Phoenix connectors" are known worldwide. We see our work as a contribution to designing a smart world. A global network in more than 100 countries guarantees the important proximity to our customers.
Our innovative products and solutions are characterized by high quality. Users in many industrial fields – electric-mobility, mechanical engineering, wind energy, solar energy, building automation, cyber security, automotive – trust Phoenix Contact products. Here you will find important information and news about Industry 4.0 (Smart Factory, Internet of Things), building management, e-mobility, energy transfer and many other areas in which you will find Phoenix Contact products. The success of the company is primarily based on our employees’ performance. Become part of the team and shape the future with us. Find the right opportunity in our job offer and pursue your career at Phoenix Contact.