Calgary Police Service - Online Report Specialist
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As an Online Report Specialist with the Records Processing Unit, you will provide service to the public by processing their online police reports, fielding questions that come through the telephone Helpline and calling members of the public directly to complete a police report for them. These reports cover a complete range of offences and occurrences being investigated by police officers. Primary duties include:
- Review and analyze the online reports to determine if they can be approved, need follow-up for more information or should be rejected. Complete data entry into internal police systems.
- Process data to comply with Calgary Police Service (CPS) policies and Statistics Canada reporting requirements.
- Contact victims of crime to process their police reports over the telephone and enter pertinent information.
- Respond to queries or provide follow up information to citizens on the telephone Helpline and e-mails.
- Monitor online reports to identify emerging crime trends, conduct analytical searches using the database and notify analysts promptly of any relevant observations.
- Liaise with members of the Police Online Investigations Team and Organized Crime Team to discuss online reported crime incidents and determine their investigative viability.
- Process auto theft statements and upload documentation for records retention.
- Adherence to Freedom of Information and Protection of Privacy (FOIP) regulations and a strict commitment to not disclosing confidential information to the public regarding criminal incidents.
Working Conditions: Exposure to graphic and disturbing details and materials.
Qualifications
- A high school diploma or equivalency (e.g., GED) with a minimum of 1 year office experience with an emphasis on data entry.
- Expertise in analyzing and inputting large volumes of information into Records Management Systems, with a strong emphasis on customer service.
- Applicants must be able to type 50 words per minute, possess excellent spelling and proofreading skills, and the ability to deal with sensitive and/or graphic material.
- Proficiency in computer skills utilizing complex databases is required.
- Experience processing occurrence reports in the Sentry database or online reporting system, such as CopLogic, with a strong emphasis on customer service is an asset.
- Previous experience in a police or court environment is also an asset.
- Success in this position requires emotional intelligence; creating and sustaining safe, respectful, and inclusive workplaces; promoting supportive, balanced, and professional accountability; building and maintaining relationships; developing self and others; striving for results.
Pre-employment Requirements .
- An enhanced security clearance will be conducted.
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type: 7 Temporary (up to 12 months)
Location: 5111 47 Street N.E.
Compensation: Pay Grade 6 $34.37 - 45.97 per hour (2026
rates)
Days of Work: This position typically works a 5 day
work week with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
(Please Note: Hours are under review)
Audience: Internal/External
Apply By: January 2, 2026
Job ID #: 313025
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
Calgary Police Service - Online Report Specialist
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As an Online Report Specialist with the Records Processing Unit, you will provide service to the public by processing their online police reports, fielding questions that come through the telephone Helpline and calling members of the public directly to complete a police report for them. These reports cover a complete range of offences and occurrences being investigated by police officers. Primary duties include:
- Review and analyze the online reports to determine if they can be approved, need follow-up for more information or should be rejected. Complete data entry into internal police systems.
- Process data to comply with Calgary Police Service (CPS) policies and Statistics Canada reporting requirements.
- Contact victims of crime to process their police reports over the telephone and enter pertinent information.
- Respond to queries or provide follow up information to citizens on the telephone Helpline and e-mails.
- Monitor online reports to identify emerging crime trends, conduct analytical searches using the database and notify analysts promptly of any relevant observations.
- Liaise with members of the Police Online Investigations Team and Organized Crime Team to discuss online reported crime incidents and determine their investigative viability.
- Process auto theft statements and upload documentation for records retention.
- Adherence to Freedom of Information and Protection of Privacy (FOIP) regulations and a strict commitment to not disclosing confidential information to the public regarding criminal incidents.
Working Conditions: Exposure to graphic and disturbing details and materials.
Qualifications
- A high school diploma or equivalency (e.g., GED) with a minimum of 1 year office experience with an emphasis on data entry.
- Expertise in analyzing and inputting large volumes of information into Records Management Systems, with a strong emphasis on customer service.
- Applicants must be able to type 50 words per minute, possess excellent spelling and proofreading skills, and the ability to deal with sensitive and/or graphic material.
- Proficiency in computer skills utilizing complex databases is required.
- Experience processing occurrence reports in the Sentry database or online reporting system, such as CopLogic, with a strong emphasis on customer service is an asset.
- Previous experience in a police or court environment is also an asset.
- Success in this position requires emotional intelligence; creating and sustaining safe, respectful, and inclusive workplaces; promoting supportive, balanced, and professional accountability; building and maintaining relationships; developing self and others; striving for results.
Pre-employment Requirements .
- An enhanced security clearance will be conducted.
- Applicants will be tested for appropriate skills.
- Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type: 7 Temporary (up to 12 months)
Location: 5111 47 Street N.E.
Compensation: Pay Grade 6 $34.37 - 45.97 per hour (2026
rates)
Days of Work: This position typically works a 5 day
work week with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
(Please Note: Hours are under review)
Audience: Internal/External
Apply By: January 2, 2026
Job ID #: 313025
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.