Business Analyst

Richmond Hill, ON (Hybrid)

Who We Are

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.

So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s busiest public transit spaces. If you like challenges, we should talk.

What You’ll Do

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products and new capabilities and embrace the growing data-driven demands of these environments.

We are looking for an experienced Business Analyst to join our team that provides innovative technology to our clients in travel and tourism. As a member of the software team, you will be the bridge between client needs and solution development for a variety of different software solutions (Check-in, Bag Drop, Gates, web services). You will lead requirements gathering, create design documentation, lead scrums, and develop product features that support our self-service products and delivery projects.Part of the Software Department consisting of 30 people: Development Managers, Team Leads, Developers (Front-End React, Back-End Java), BAs, and QA.

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models in an ever-evolving environment. As the industry exits the pandemic, we are ideally placed to help our customers provide innovative and transformative new solutions, explore new products and capabilities, and embrace the growing data-driven demands of these environments. Your part includes the following:

• Lead client-facing requirements workshops to gather business requirements, and review, analyze, and evaluate business systems and user needs.
• Document requirements and define scope to formulate systems that meet overall customer objectives.
• Construct design documents, screen layouts, process flows, traceability matrixes, and diagrams.
• Create Jira tickets and content for epics, user stories, and bugs.
• Communicate with software architects and application developers to ensure design documentation meets user requirements for our customer business processes.
• Lead product initiatives to improve applications by studying current processes and designing modifications, documenting in new product features.
• Act as scrum master and product owner in Agile product initiatives.
• Update current application design documentation for our portfolio of products.
• Review and help develop comprehensive test cases at the application and multi-application levels.
• Participate in Embross system testing.
• Prioritize conflicting requests and balance concurrent projects.
• Foster and champion agile/scrum environment, leading daily stand-ups as needed.
• Willingness to travel (Travel Required: 5-10%)

What we are looking for:

• 5+ years in Business Analysis.
• Subject matter expertise in Travel and Transportation business areas - Airline, airport services, or DCS (Departure Control System) and RES (Reservation System) system services.
• Demonstrated ability to work effectively with customers.
• Detail-oriented, analytical, and inquisitive.
• Someone who is excited by the challenges that come with a rapidly growing and scaling company who wants to make an impact.
• Self-motivated and self-starter.
• Extremely organized with strong time-management skills.
• Excellent written and verbal communication skills in English.
• Project experience with Agile/Scrum and waterfall methodologies.
• Experience with software testing.

Who You Are

Experience:

• Departure or Reservation systems: 1 year (required)
• Airline and Airport services: 2 years (required)
• SDLC leadership: 4 years (preferred)
• Business analysis: 8 years (required)

Required Education:

• Post-Secondary Degree in Computer Science, Business, or similar; or an acceptable combination of education and relevant experience required.
• Other certifications like CBAP, PBA, PMP, Scrum master, and other tech certifications are considered an asset.

What We Offer

• World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
• Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.
• Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

• Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body which includes Health, Dental, Vision, Life Insurance
• STD and LTD Benefits*.*
• A minimum of 3% of your base salary towards GRSP as an employer contribution.
• Opportunity to participate in the Performance-based Profit-Sharing Program
• Flexible working environment.
• Frequent social events – BBQ, Bowling, Picnics, Food drives, parties, and a lot more.

Salary:

$80,000.00-$95,000 CAD per year

Location:

Richmond Hill, ON L4B 1C9: reliably commute or plan to relocate before starting work (required)

Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email careers@embross.com