We are seeking a Customer Service Coordinator to be the primary point of contact for clients seeking service and repairs to mobility equipment. In this fast‑paced role, you will manage a high volume of calls and emails, troubleshoot client concerns, and ensure efficient scheduling to support the daily operations of our Service team.

Key Responsibilities

• Coordinate service appointments for clients and healthcare professionals.

• Optimize daily schedules for Service team members, ensuring time for appointments and follow‑ups.

• Review staff schedules to identify issues or outstanding tasks.

• Troubleshoot client concerns by phone and provide clear, effective guidance.

• Verify part numbers, pricing, and labour details for quotations.

• Respond promptly to inquiries from team members and the service mailbox.

• Monitor workflow subtypes when needed.

• Understand warranty procedures and Master Standing Agreements.

• Manage scheduling during staff absences.

• Order parts required for repairs.

• Complete accurate work orders and maintain service records.

• Communicate repair details and equipment issues clearly to clients.

• Build and maintain positive client relationships to encourage loyalty

• Perform additional responsibilities as assigned by management.

Required Qualifications

• Intermediate knowledge of Microsoft Office

• Excellent verbal and written communication

• Extremely organized and detail orientated

• Ability to handle multiple sources of information and maintain communication with all

• departments

• Previous experience working in a retail or customer service environment desirable but

not essential

*We encourage everybody to apply even if they don’t meet all the qualifications.*MHHC values diverse backgrounds and perspectives.

Why MHHC?

• Competitive Compensation: Attractive base salary plus commission.
• Comprehensive Benefits: Extended health coverage, RRSP/DPSP match, and more.
• Work-Life Balance: Generous vacation, Monday–Friday schedule.
• Recognition & Rewards: Anniversary program, referral bonuses, and tenure recognition.
• Growth & Support: Ongoing training, mentorship, and opportunities to advance