Who you are

• This role is ideal for someone who thrives at the intersection of technology, customer success, and program leadership
• Our ideal candidate is a strategic and disciplined operator who brings both technical fluency and program leadership to complex customer engagements
• You navigate ambiguity with composure, communicate with clarity, and bring order and structure to multifaceted environments
• 5+ years in Enterprise-level project management, technical onboarding, solutions consulting, or implementation roles within a SaaS or technology-driven organization
• A demonstrated record of leading large-scale, multi-month implementation or transformation programs involving cross-functional teams and complex workflows
• Familiarity with construction accounting systems (preferably experience with NetSuite), and the ability to partner closely with technical teams to support integration work
• Extensive experience coordinating across technical and non-technical stakeholders, driving alignment, and facilitating decisive progress
• Strong communication skills with the ability to influence, present, and facilitate at the executive level
• Bonus: exposure to APIs, integration workflows, or iPaaS tools (Boomi, MuleSoft, Celigo, Workato)
• Customer Obsession: You understand that what might be small things to us make a huge difference for them
• Passion: You care intensely about Kojo's success
• Impact: You are both fast-paced and detail oriented
• Innovation: You seek to understand the truth behind problems and find solutions to them
• This role requires approximately 25% travel for on-site customer meetings across North America

What the job involves

• We’re looking for a Technical Project Manager, Enterprise who will serve as the operational and technical quarterback for Kojo’s largest customers, guiding them through complex, multi-workstream implementations and ensuring they realize the full value of Kojo’s platform
• As the Technical Project Manager, Enterprise, you will lead the delivery of Kojo’s most strategically important programs with one of our largest Enterprise contractors
• This is a highly cross-functional, executive-facing role that blends technical project management, customer onboarding, solution design, and process orchestration
• You will be responsible for aligning stakeholders, driving project timelines, enabling customer adoption, supporting integration workflows, and ensuring that Kojo becomes a deeply embedded and mission-critical part of the customer’s operations
• Own and drive the end-to-end Enterprise implementation program for one of Kojo’s largest and most complex customers, ensuring timely delivery, high adoption, and measurable business impact
• Serve as the customer’s primary program lead and day-to-day point of contact, ensuring exceptional clarity, communication, and coordination across all workstreams
• Translate complex operational requirements into actionable project plans, defining scope, deliverables, milestones, dependencies, and risk mitigation strategies
• Coordinate closely with Kojo’s Solutions Architect, Product, Engineering, and Customer Success teams to orchestrate integration configuration, testing cycles, and workflow design
• Lead customer trainings and enablement sessions across diverse user groups, ensuring successful adoption across field, office, and purchasing teams
• Develop strong, trusted relationships with both operational and executive stakeholders, communicating progress, surfacing risks, and influencing alignment on decisions and priorities
• Ensure that program health is consistently measured and monitored, providing clear reporting on project milestones, product usage, business value, and adoption outcomes
• Identify obstacles proactively and drive resolution, escalating internally where needed and keeping all teams accountable to commitments
• Serve as the customer’s advocate internally, distilling themes and opportunities into insights that shape Kojo’s product roadmap and service offerings
• Contribute to scalable implementation playbooks, documentation, and best practices that help Kojo successfully serve future Enterprise customers
• You cultivate trust with stakeholders at every level, from project managers to executives, and are especially adept at guiding large organizations through change
• You balance a deep understanding of systems and workflows with a sharp focus on business outcomes, enabling you to anticipate challenges before they arise and move initiatives forward with intention and rigor

Benefits

• PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
• Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
• Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
• Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
• A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
• Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.