Top Benefits
About the role
What we do and are proud of
At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.
Why this role matters
As a Guest Experience Agent, you are often the first and last touchpoint in a guest’s journey. You set the tone for their stay and leave a lasting impression. Your role goes far beyond the front desk. You are a warm host, thoughtful problem-solver, and knowledgeable guide who helps guests feel welcomed, understood, and genuinely cared for from the moment they reach out to us.
What you'll do
- Welcome guests with warmth and professionalism during arrivals and departures
- Manage reservations, check-ins, and check-outs with accuracy and attention to detail
- Coordinate accommodations, spa bookings, dining reservations, and local activities
- Personalize service based on guest preferences, occasions, and past visits
- Handle inquiries by phone, email, and in person with confidence and empathy
- Apply service recovery strategies to turn challenges into positive outcomes
- Prepare welcome notes, amenities, and special touches that elevate the experience
- Contribute to a collaborative, proactive, and supportive team environment
What you'll bring
- 1–2 years of front desk or hospitality experience (luxury hotel an asset)
- Comfort with property management systems, Outlook, and office tools
- Exceptional communication skills, both verbal and written
- A polished, professional appearance and approach
- Ability to multitask while remaining calm, accurate, and composed
- Naturally empathetic and solutions-focused mindset
- Accountability and pride in delivering consistent, high-quality service
- Flexibility to work mornings, evenings, weekends, and overnights as required
What's in it for you
- Competitive wage of $21-$23 per hour
- Extended health and dental benefits after three months
- Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
- Opportunities for personal and professional development
- Perks including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, savings on spa retail products, and free paddle sports rentals
At Brentwood Bay Resort, we believe diverse experiences can lead to success. Even if you don’t meet every requirement, we encourage you to apply if you feel this role is the right fit.
Job Types: Full-time, Permanent
Pay: $21.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
Work Location: In person
About Brentwood Bay Resort
At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.
Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.
Top Benefits
About the role
What we do and are proud of
At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.
Why this role matters
As a Guest Experience Agent, you are often the first and last touchpoint in a guest’s journey. You set the tone for their stay and leave a lasting impression. Your role goes far beyond the front desk. You are a warm host, thoughtful problem-solver, and knowledgeable guide who helps guests feel welcomed, understood, and genuinely cared for from the moment they reach out to us.
What you'll do
- Welcome guests with warmth and professionalism during arrivals and departures
- Manage reservations, check-ins, and check-outs with accuracy and attention to detail
- Coordinate accommodations, spa bookings, dining reservations, and local activities
- Personalize service based on guest preferences, occasions, and past visits
- Handle inquiries by phone, email, and in person with confidence and empathy
- Apply service recovery strategies to turn challenges into positive outcomes
- Prepare welcome notes, amenities, and special touches that elevate the experience
- Contribute to a collaborative, proactive, and supportive team environment
What you'll bring
- 1–2 years of front desk or hospitality experience (luxury hotel an asset)
- Comfort with property management systems, Outlook, and office tools
- Exceptional communication skills, both verbal and written
- A polished, professional appearance and approach
- Ability to multitask while remaining calm, accurate, and composed
- Naturally empathetic and solutions-focused mindset
- Accountability and pride in delivering consistent, high-quality service
- Flexibility to work mornings, evenings, weekends, and overnights as required
What's in it for you
- Competitive wage of $21-$23 per hour
- Extended health and dental benefits after three months
- Be part of an award-winning workplace, recognized as Outstanding Workplace of the Year
- Opportunities for personal and professional development
- Perks including a discounted staff menu at 50% off while on shift, complimentary hotel stays, discounts for friends and family, 50% off spa treatments, savings on spa retail products, and free paddle sports rentals
At Brentwood Bay Resort, we believe diverse experiences can lead to success. Even if you don’t meet every requirement, we encourage you to apply if you feel this role is the right fit.
Job Types: Full-time, Permanent
Pay: $21.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
Work Location: In person
About Brentwood Bay Resort
At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.
Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.