Retail Operations - Associate Project Manager

Andrews | Luxury Women's Fashion | Toronto, ON

About Andrews

For over 30 years, Andrews has been Toronto's premier destination for luxury women's fashion, offering personalized styling services and curated collections across our locations. We combine heritage craftsmanship with modern innovation, serving discerning clients who value quality, service, and authentic relationships.As we embark on our digital transformation journey, we're building an AI-first organization with human expertise at its core - leveraging technology to enhance, not replace, the exceptional service that defines us.

Position Overview

We're seeking a forward-thinking Retail Operations - Associate Project Manager to drive operational excellence across our multi-location luxury retail environment. This role bridges strategic initiatives with day-to-day store operations, ensuring seamless experiences for our clients while championing our AI-enabled transformation.

The ideal candidate will combine traditional retail operations expertise with modern automation capabilities, helping us build intelligent systems that free our teams to focus on what matters most - creating extraordinary client experiences.

Reporting to senior leadership, you'll be instrumental in standardizing processes, implementing automation, and serving as the primary support for operational issues across our stores.

Core Responsibilities

Store Operations Support & Troubleshooting (30%)

• Serve as primary contact for store operational issues requiring immediate resolution

• Troubleshoot and coordinate solutions for technology, facility, and equipment challenges

• Manage store vendor relationships and service level agreements

• Develop AI-assisted troubleshooting procedures and automated escalation workflows

• Implement maintenance systems to minimize disruptions

• Build monitoring and alerting systems for critical store operations, exploring automated options during normal course of business

Strategic Project Management & Automation (40%)

• Convert leadership objectives into actionable project plans with measurable outcomes

• Implement assigned process automation initiatives using platforms like Zapier, Make.com, or N8N

• Implement AI-powered tools to streamline operations and reduce manual work

• Design and deploy automated workflows for cross-functional processes

• Champion adoption and train teams on rollout of assigned business process changes

• Drive the integration of generative AI into daily operations

Process Standardization & Digital Documentation (20%)

Establish a progressive roadmap to leverage
generative/conversational/agentic
AI powered and automated processes and tools for:

• Searchable Standard Operating Procedures

• Process documentation systems

• Training materials and interactive guides

• Workflow automations that ensure operational consistency

• Process mining to identify optimization opportunities

• Self-service knowledge bases

Performance Measurement & Intelligent Reporting (10%)

• Build automated dashboards and reporting systems

• Implement AI-driven analytics for predictive insights

• Create automated alert systems for KPI deviations

• Design intelligent monitoring for project ROI and cost optimization

• Develop predictive models for operational trends

• Automate monthly reporting workflows

Key Performance Indicators

• Store issue resolution: 4 hours (urgent) / 24 hours (standard)

• Automation implementation: 2+ new automated workflows monthly

• Process documentation: 10+ procedures optimized monthly

• Manual task reduction: 20% annually through automation

• Operational cost reduction: 5% annually

• AI tool adoption rate: 80% across managed teams

Required Qualifications

Essential Experience

• 3-5 years retail operations management in luxury/premium fashion

• Proven project management success in multi-location retail environments

• Demonstrated experience with automation platforms (Zapier, Make.com, N8N, or similar)

• Hands-on experience with generative AI tools (ChatGPT, Claude, or similar LLMs)

• Track record of implementing process automations that deliver measurable results

• Experience troubleshooting retail technology and facility issues

• Understanding of luxury retail customer experience standards

Technical Competencies

Digital Skills:

• Advanced proficiency in Microsoft 365 Suite (especially Excel)

• Experience with project management platforms (Asana preferred)

• Familiarity with POS systems (Shopify experience an asset)

• Strong analytical skills for data interpretation and process mapping

AI & Automation Skills:

• Automation Platforms: Practical experience with Zapier, Make.com, N8N, or similar no-code/low-code platforms

• AI Tools:
  Demonstrated use of ChatGPT, Claude, or other LLMs for business applications

• Prompt Engineering: Ability to effectively interact with and direct AI systems

• Workflow Design: Experience mapping and automating multi-step processes

• API Integration: Basic understanding of connecting systems and data flows

• AI-Assisted Analysis: Using AI for data analysis, reporting, and insights

• Digital Transformation: Experience driving technology adoption in traditional environments