This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of April 30, 2026.

Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.

The University Health Centre (UHC) is a medical clinic within Student Success and Experience that offers primary health care to the U of A community. Committed to providing diverse and inclusive support, the UHC delivers comprehensive medical care through a combination of appointment and same-day services with a multidisciplinary team of physicians, nurses, occupational therapists, and specialist services.

Reporting to the Operations Lead and working in a collaborative cross-team environment, the Clinical Support Specialist is responsible for clinical support throughout the University Health Centre (UHC). Registration, patient flow and rooming, records management, and answering patient inquiries are all administrative functions of this role. This position works in a physically demanding environment that includes long periods of standing and walking throughout the day.

Student Success and Experience (formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.

• Provides functional and administrative support to the nursing team and UHC physicians to ensure efficient patient management.

• Provides reception services to UHC patients; greets and directs patients to appropriate area, registers patients for medical visits and responds to phone inquiries.

• Books appointments using an electronic medical record system.

• Manages and maintains all patient records and processes patient information requests while adhering to privacy requirements.

• Provides administrative medical support services to the physicians that include booking diagnostic appointments for patients and recalling patients for follow-up.

• Receives patient payments as required.

• Ensures that medical inventories are maintained and medical supplies are sufficiently stocked with appropriate supplies; includes cleaning medical instrument.

• Minimum High School Diploma, supplemented by Medical Terminology certification; equivalent combinations of education and experience will be considered.

• Minimum two years of experience, preferably in a medical setting.

• Experience working with Electronic Medical Records system, preferably QHR Accuro.

• Level 1 CPR and First Aid.

• Experience with blood pressure machines.

• Excellent organizational and time-management skills.

• Up to date with all immunizations.

• Ability to work in a physically demanding environment that includes long periods of standing and walking.

Preferred Qualifications

• Medical Office Assistant Certificate
• Medical Device Reprocessing in Community Setting Certification
• WHIMIS Training
• Infection Prevention and Control Training

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.