Clinical Services Coordinator
About the role
Staff - Union
Job Category
CUPE 116
Job Profile
CUPE 116 Salaried - Dental Assistant 4
Job Title
Clinical Services Coordinator
Department
Dental Clinic | Faculty of Dentistry
Compensation Range
$5,838.00 - $6,260.00 CAD Monthly
Posting End Date
March 9, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
April 30, 2026
This is a leave replacement for a fixed term duration.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
This position plays a pivotal role in ensuring the seamless functioning of clinical services across the Faculty of Dentistry. This position combines advanced chairside assistance, sterilization oversight, and inventory coordination with leadership responsibilities that include supervising dental assistants, training new staff, and providing operational relief across all clinical departments. The incumbent will support faculty and students in clinical procedures, uphold infection control standards, manage supply logistics, and serve as a key liaison among faculty, students, patients, and administrative teams. With a strong emphasis on workflow efficiency, patient care continuity, and clinical learning support, this role is critical to maintaining a high standard of care in a dynamic teaching environment.
Organizational Status
This position reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This position will also take direction from the Clinic Operations Administrator.
Work Performed
-
Provides advanced chairside assistance as required and supports faculty, residents, and students during patient care, including overseeing screenings and assisting with consultations.
-
Manages sterilization and dispensary operations, ensuring proper instrument reprocessing, adherence to infection control and safety protocols, and maintenance of operatory cleanliness and ergonomic standards.
-
Supervises and mentor dental assistants and technicians, coordinates onboarding and training in clinical protocols and systems, and provides cross-departmental coverage to maintain service continuity.
-
Oversees clinical inventory and supply management, including ordering, equipment calibration and maintenance, and contributing input to budget planning related to clinical materials.
-
Utilizes Axium, Romexis, and related documentation systems to support clinical operations, maintains and updates clinical protocols and manuals, and coordinates student-patient interactions and chart audits.
-
Serves as a liaison between faculty, students, patients, and reception/clerical staff, responding to inquiries from patients and referring dentists to support coordinated care delivery.
-
Provides faculty-wide supervisory coverage for CDA functions during absences, leaves, and peak clinic periods, and participates in structured workflow improvement initiatives and conflict mediation processes to optimize clinical and dispensary performance.
Consequence of Error/Judgement
This position is largely self -directed. Any problems would be reported to the Senior Clinic Manager, Resources & Operations. Errors in judgement could affect the smooth operation of the clinic, or could even jeopardize patient safety.
Supervision Received
Works independently under general direction, reports to the Senior Clinic Manager, Resources & Operations who reports to the Clinic Director.
Supervision Given
Supervises lower-level Dental Assistants and Instrument Reprocessing Technicians.
Minimum Qualifications
High School graduation and B.C. Dental Assistant Certification and Current License.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
5 years relevant experience or the equivalent combination of education and experience.
Ability to maintain accuracy and attention to detail.
Ability to communicate effectively verbally and in writing.
Ability to effectively source and recruit candidates.
Ability to establish effective relationships with a variety of stakeholders.
Ability to identify and respond to contentious or politically sensitive issues with discretion.
Understanding of the mission and structure of post-secondary education is essential.
Ability to analyze problems, identify key information and issues, and effectively resolve.
Effective organizational, interpersonal, leadership and supervisory skills.
Ability to work calmly under the pressure of critical deadlines or heavy volumes during peak periods.
Demonstrated ability to think conceptually, organize new tasks and resolve problems.
Ability to take initiative, exercise discretion and judgment in complex situations.
Computer experience to an intermediate level with spreadsheet, word processing, e-mail and database software required (MS Office preferred).
About Us
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.
Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at
workplace.accessibility@ubc.ca
.
Clinical Services Coordinator
About the role
Staff - Union
Job Category
CUPE 116
Job Profile
CUPE 116 Salaried - Dental Assistant 4
Job Title
Clinical Services Coordinator
Department
Dental Clinic | Faculty of Dentistry
Compensation Range
$5,838.00 - $6,260.00 CAD Monthly
Posting End Date
March 9, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
April 30, 2026
This is a leave replacement for a fixed term duration.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
This position plays a pivotal role in ensuring the seamless functioning of clinical services across the Faculty of Dentistry. This position combines advanced chairside assistance, sterilization oversight, and inventory coordination with leadership responsibilities that include supervising dental assistants, training new staff, and providing operational relief across all clinical departments. The incumbent will support faculty and students in clinical procedures, uphold infection control standards, manage supply logistics, and serve as a key liaison among faculty, students, patients, and administrative teams. With a strong emphasis on workflow efficiency, patient care continuity, and clinical learning support, this role is critical to maintaining a high standard of care in a dynamic teaching environment.
Organizational Status
This position reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This position will also take direction from the Clinic Operations Administrator.
Work Performed
-
Provides advanced chairside assistance as required and supports faculty, residents, and students during patient care, including overseeing screenings and assisting with consultations.
-
Manages sterilization and dispensary operations, ensuring proper instrument reprocessing, adherence to infection control and safety protocols, and maintenance of operatory cleanliness and ergonomic standards.
-
Supervises and mentor dental assistants and technicians, coordinates onboarding and training in clinical protocols and systems, and provides cross-departmental coverage to maintain service continuity.
-
Oversees clinical inventory and supply management, including ordering, equipment calibration and maintenance, and contributing input to budget planning related to clinical materials.
-
Utilizes Axium, Romexis, and related documentation systems to support clinical operations, maintains and updates clinical protocols and manuals, and coordinates student-patient interactions and chart audits.
-
Serves as a liaison between faculty, students, patients, and reception/clerical staff, responding to inquiries from patients and referring dentists to support coordinated care delivery.
-
Provides faculty-wide supervisory coverage for CDA functions during absences, leaves, and peak clinic periods, and participates in structured workflow improvement initiatives and conflict mediation processes to optimize clinical and dispensary performance.
Consequence of Error/Judgement
This position is largely self -directed. Any problems would be reported to the Senior Clinic Manager, Resources & Operations. Errors in judgement could affect the smooth operation of the clinic, or could even jeopardize patient safety.
Supervision Received
Works independently under general direction, reports to the Senior Clinic Manager, Resources & Operations who reports to the Clinic Director.
Supervision Given
Supervises lower-level Dental Assistants and Instrument Reprocessing Technicians.
Minimum Qualifications
High School graduation and B.C. Dental Assistant Certification and Current License.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
5 years relevant experience or the equivalent combination of education and experience.
Ability to maintain accuracy and attention to detail.
Ability to communicate effectively verbally and in writing.
Ability to effectively source and recruit candidates.
Ability to establish effective relationships with a variety of stakeholders.
Ability to identify and respond to contentious or politically sensitive issues with discretion.
Understanding of the mission and structure of post-secondary education is essential.
Ability to analyze problems, identify key information and issues, and effectively resolve.
Effective organizational, interpersonal, leadership and supervisory skills.
Ability to work calmly under the pressure of critical deadlines or heavy volumes during peak periods.
Demonstrated ability to think conceptually, organize new tasks and resolve problems.
Ability to take initiative, exercise discretion and judgment in complex situations.
Computer experience to an intermediate level with spreadsheet, word processing, e-mail and database software required (MS Office preferred).
About Us
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.
Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at
workplace.accessibility@ubc.ca
.