Customer Success Manager
Top Benefits
About the role
Customer Success | Anywhere in Canada | Full-time Permanent
*Accepting applications from across Canada only*
*French Version Follows
ZIRO is a leader in Unified Communications, helping customers deliver modern voice through Teams Phone and Microsoft 365. We help companies migrate, automate and manage their phone systems with industry-leading technology and decades of expertise with enterprise calling. Our platform simplifies the complex, helps IT teams move faster, and deliver a unified experience to every user.
We’re a growing, people-first team that values accountability, courage, innovation, passion, selflessness and good judgment. We are on the mission to make every conversation count, and you can be too!
If you want to learn more about our interview process, and culture, click here: https://goziro.com/careers/
Who you are
You’re a high-energy hybrid, equal parts strategic consultant and growth-minded closer. You don't just 'manage' accounts, you master them. You have a knack for uncovering hidden pain points through deep discovery and strategic insight to position ZIRO as the critical driver of your customer’s success. You’re comfortable navigating a complex contract negotiation and driving expansion opportunities to close.
What you will do
- Maintain consistent, structured communication with customers to understand evolving business goals and technological needs.
- Transform from a vendor to a strategic partner by aligning ZIRO’s technical roadmap with the customer’s long-term business outcomes.
- Guide customers in optimizing ZIRO’s solutions to meet business objectives.
- Help customers quantify and articulate ROI from ZIRO’s solutions.
- Partner with Sales Engineer to develop joint account plans for top customers.
- Drive net-retention by owning the end-to-end sales cycle for existing accounts; you will be responsible for identifying expansion opportunities and closing deals to hit growth targets.
- Execute discovery and delivery of customer needs across the lifecycle, from onboarding to renewal.
- Own all renewal forecasting and execution.
- Conduct Partnership Reviews that translate complex usage data into clear ROI narratives, positioning ZIRO as an indispensable part of their tech stack.
- Ensure consistent retention communications—triggered 120–90 days before contract expiration.
- Serve as the customer’s advocate to internal teams, influencing product and service improvements.
- Solicit testimonials, case studies, and references from high-value accounts.
- Track customer usage, engagement, and health metrics; share data-driven insights with leadership.
- Maintain CRM hygiene with accurate renewal, opportunity, and activity data.
What you need to do it
- 5+ years of experience in Enterprise Customer Success, Account Management, or Inside Sales (preferably B2B SaaS or Telecommunications).
- A proven track record of hitting or exceeding retention and expansion quotas, with experience managing complex contract negotiations.
- Consultative expertise: Excellent communication, presentation, and problem-solving skills, with the ability to lead high-level business reviews.
- Data-driven mindset: The ability to interpret customer usage metrics and translate them into strategic recommendations.
- CRM Proficiency: Highly organized with experience in CRM systems (HubSpot preferred).
ZIRO Perks
- Flexible, take what you need PTO 🏖️
- Competitive wages 💵
- Company sponsored health, vision and dental plans ⚕️
- Fully remote roles 💻
- Home office budget 📎
- Company sponsored social events 🤩
If this seems like a match worth exploring, follow the link to apply!
All ZIROs job postings are to fill new, and/or existing vacancies within the company. ZIRO has implemented the use of artificial intelligence (AI) tools, as a preliminary step in our applicant screening process. A member of our Talent Acquisition & Recruitment team will also review applications to ensure consistent, and fair assessment. Additionally, our team uses AI-powered note-taking tools during interviews to ensure accuracy.
At ZIRO, we believe diverse perspectives make us stronger. We are committed to building an inclusive, equitable, and accessible workplace where everyone feels respected, supported, and empowered to do their best work. If you require any accommodations throughout the recruitment, and selection process, please let our team know.
About ZIRO
ZIRO is the only IT company that makes unified communications simple and easy.
Making UC easy guides everything we do because we know how confusing, convoluted, and time-consuming it can be to choose, update, and manage technology in a workplace that’s constantly shifting from in-office to remote (to somewhere in-between).
We’re committed to making you look like a rockstar. That’s why our clients are our biggest fans. They give us 80+ NPS scores, and the feeling is mutual. Delivering on our promise is easy because we genuinely love to flip the script on the status quo, taking the UC migraine and making it painless. So, hand it over. You’ve got bigger things to do, and we’ve got this.
Customer Success Manager
Top Benefits
About the role
Customer Success | Anywhere in Canada | Full-time Permanent
*Accepting applications from across Canada only*
*French Version Follows
ZIRO is a leader in Unified Communications, helping customers deliver modern voice through Teams Phone and Microsoft 365. We help companies migrate, automate and manage their phone systems with industry-leading technology and decades of expertise with enterprise calling. Our platform simplifies the complex, helps IT teams move faster, and deliver a unified experience to every user.
We’re a growing, people-first team that values accountability, courage, innovation, passion, selflessness and good judgment. We are on the mission to make every conversation count, and you can be too!
If you want to learn more about our interview process, and culture, click here: https://goziro.com/careers/
Who you are
You’re a high-energy hybrid, equal parts strategic consultant and growth-minded closer. You don't just 'manage' accounts, you master them. You have a knack for uncovering hidden pain points through deep discovery and strategic insight to position ZIRO as the critical driver of your customer’s success. You’re comfortable navigating a complex contract negotiation and driving expansion opportunities to close.
What you will do
- Maintain consistent, structured communication with customers to understand evolving business goals and technological needs.
- Transform from a vendor to a strategic partner by aligning ZIRO’s technical roadmap with the customer’s long-term business outcomes.
- Guide customers in optimizing ZIRO’s solutions to meet business objectives.
- Help customers quantify and articulate ROI from ZIRO’s solutions.
- Partner with Sales Engineer to develop joint account plans for top customers.
- Drive net-retention by owning the end-to-end sales cycle for existing accounts; you will be responsible for identifying expansion opportunities and closing deals to hit growth targets.
- Execute discovery and delivery of customer needs across the lifecycle, from onboarding to renewal.
- Own all renewal forecasting and execution.
- Conduct Partnership Reviews that translate complex usage data into clear ROI narratives, positioning ZIRO as an indispensable part of their tech stack.
- Ensure consistent retention communications—triggered 120–90 days before contract expiration.
- Serve as the customer’s advocate to internal teams, influencing product and service improvements.
- Solicit testimonials, case studies, and references from high-value accounts.
- Track customer usage, engagement, and health metrics; share data-driven insights with leadership.
- Maintain CRM hygiene with accurate renewal, opportunity, and activity data.
What you need to do it
- 5+ years of experience in Enterprise Customer Success, Account Management, or Inside Sales (preferably B2B SaaS or Telecommunications).
- A proven track record of hitting or exceeding retention and expansion quotas, with experience managing complex contract negotiations.
- Consultative expertise: Excellent communication, presentation, and problem-solving skills, with the ability to lead high-level business reviews.
- Data-driven mindset: The ability to interpret customer usage metrics and translate them into strategic recommendations.
- CRM Proficiency: Highly organized with experience in CRM systems (HubSpot preferred).
ZIRO Perks
- Flexible, take what you need PTO 🏖️
- Competitive wages 💵
- Company sponsored health, vision and dental plans ⚕️
- Fully remote roles 💻
- Home office budget 📎
- Company sponsored social events 🤩
If this seems like a match worth exploring, follow the link to apply!
All ZIROs job postings are to fill new, and/or existing vacancies within the company. ZIRO has implemented the use of artificial intelligence (AI) tools, as a preliminary step in our applicant screening process. A member of our Talent Acquisition & Recruitment team will also review applications to ensure consistent, and fair assessment. Additionally, our team uses AI-powered note-taking tools during interviews to ensure accuracy.
At ZIRO, we believe diverse perspectives make us stronger. We are committed to building an inclusive, equitable, and accessible workplace where everyone feels respected, supported, and empowered to do their best work. If you require any accommodations throughout the recruitment, and selection process, please let our team know.
About ZIRO
ZIRO is the only IT company that makes unified communications simple and easy.
Making UC easy guides everything we do because we know how confusing, convoluted, and time-consuming it can be to choose, update, and manage technology in a workplace that’s constantly shifting from in-office to remote (to somewhere in-between).
We’re committed to making you look like a rockstar. That’s why our clients are our biggest fans. They give us 80+ NPS scores, and the feeling is mutual. Delivering on our promise is easy because we genuinely love to flip the script on the status quo, taking the UC migraine and making it painless. So, hand it over. You’ve got bigger things to do, and we’ve got this.