Description

We are seeking a proactive Ground Transportation Liaison to join our team. In this role, you will ensure smooth ground transportation operations by engaging with guests, monitoring vehicle availability, and enforcing airport standards.

Key Responsibilities

• Greet guests with Official Languages protocol (“Hello/Bonjour”) and maintain a professional demeanor.

• Engage guests at the kiosk, guiding them to suitable ground transportation options using scripted dialogue.

• Monitor vehicle availability, predict demand, and efficiently dispatch fleet vehicles using hardware and software systems.

• Collaborate with the Airport Operations Center to manage commercial vehicle shortages.

• Lead and support Curb Ambassadors, ensuring compliance with airport standards.

• Enforce regulations by monitoring unauthorized vehicles and inspecting authorized commercial vehicles.

• Provide knowledgeable assistance on parking products and commercial operations.

• Conduct audits of authorized vehicles, assign electronic transponders, and report unauthorized vehicles promptly.

• Operate specialized vehicles to conduct parking inventories and monitor facilities for compliance.

• Respond to operational issues with parking equipment, troubleshoot malfunctions, and perform maintenance tasks as directed.

• Respond promptly to dispatches from the Airport Operations Center (AOC) to address issues with parking equipment, including releasing paper/card jams, replenishing ticket stock, troubleshooting and reporting malfunctions, and conducting user testing as required

• Execute procedures for managing full parking lots effectively.

Skills, Knowledge and Expertise

• At least 18 years of age
• High school diploma or equivalent; additional training in customer service preferred.
• Previous experience in customer service, transportation, or a related field preferred.
• Strong communication skills and ability to interact effectively with diverse guests.
• Proficiency in using hardware and software for vehicle monitoring and dispatching.
• Operate commercial vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to maintain composure in fast-paced environments and make sound decisions.
• Understanding of official languages protocol and commitment to exceptional guest service. A valid driver’s license with a clean record.

WORKING CONDITIONS:

The job is primarily based in an airport setting, involving frequent outdoor work on the commercial curb and parking areas. This environment can be exposed to varying weather conditions, including heat, cold, rain, and snow.

Benefits

• (Full-Time Employee Only)

• Medical/Vision

• Dental

• Life Insurance

• AD&D

• STD

• LTD - offered based on employee group

• RRSP - offered based on employee group

• EAP - offered based on employee group

• Vacation

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.