Regular/Temporary

Regular

Job Title

BUSINESS SYSTEMS ANALYST (II)

Job ID

72442

Location

Downtown Centre

Open Date

10/16/2025

Job Type

Continuing

Close Date

10/31/2025

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Financial Systems Support

Salary Grade/Band

Grade 9

Salary Range

$30.84 - $47.65 (hourly)

Hours per Week

35

Posting Details

Schedule

Monday-Friday, 8:30am-4:30pm

Education Level

Bachelor's degree in Computer Science, Business, or a related field of study

Career Level

Requires 3 years of relevent experience

JD0628

The anticipated start date is December 1st 2025.

Job Description

Unit Description:

The Financial Systems Support department provides functional production support and maintenance for the financial Mosaic (PeopleSoft) modules (Purchasing, Accounts Payable, Travel & Expense, Billing, Accounts Receivable, Banking, General Ledger, Commitment Control, E‐procurement(MacBuy), Workflow and Project Costing). The department ensures the system is stable and that issues are corrected in a timely manner, providing essential end user support.

The department is responsible for providing reconciliations and correction of data errors of sub modules and other systems (HR, Campus, Budgeting, Business Intelligence, other interfaces) to GL to ensure data integrity and reliability for both internal and external reporting. The department works in conjunction with UTS on issue resolution as well as regular system upgrades and system improvements. Financial report development, improvements and maintenance is also led by this department.

This position reports to the Business Systems Specialist.

Job Summary:

The Business Systems Analyst (II) acts as a technical and consulting resource for moderately complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Works under general supervision and uses discretion to resolve various problems and inquiries. Specific instruction is usually given and work is reviewed at frequent milestones.

Purpose and Key Functions:

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Conduct gap analyses.
• Ensure that projects meet specified functionality requirements.
• Perform advanced levels of analysis, problem solving and research skills to formulate solutions to complex business needs.
• Perform the functional analysis for production support activities and advise business users in the analysis of less complex issues.
• Work with project stakeholders to understand project scope and create test documents.
• Manage all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
• Document system functionality, particularly related to new enhancements.
• Develop and maintain information technology process flow, methodology, and control documentation.
• Assist with the development of project proposals and estimates.
• Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
• Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
• Provide Level III post implementation support to users regarding functional issues.
• Work with the development team to determine technical approaches and technical risks for project testing.
• Develop requirement specifications according to standard templates, using natural language.
• Work closely with testing team members to ensure that requirements are testable.
• Prepare and assist other testers with the creation of test cases.
• Identify and manage defects identified during all phases of a project.
• Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
• Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
• Develop simple queries using basic Business Intelligence tools.
• Review systems, processes, and information and provide recommendations to supervisor.
• Serve as the conduit between the Project Management Office and development teams through which requirements flow.
• Liaise between the technology and support teams.
• Communicate project, issue, and system status to the Lead and Project Manager.
• Communicate testing results to other stakeholders.
• Facilitate effective dialog between technical staff.
• Interact with and exchange information with colleagues.
• Follow a test script and document defects.
• Prepare and review recommendations and other project initiation documents.
• Prepare and review end user and operations documentation, training materials, and timelines.
• Maintain information technology process flow, methodology, and control documentation.
• Work with the Lead and Project Manager to prioritize and schedule issues resolution.
• Plan, schedule, and monitor own work within short time horizons.
• Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
• Understand and use appropriate methods, tools, and applications to complete work tasks.
• Demonstrate a rational and organized approach to work and identify development opportunities.
• Absorb technical information when it is presented systematically and apply it effectively.
• Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement.
• Ensure that the internal and external customer perspective is a driving force behind decisions and activities.
• Follow service practices that meet customers and University needs.
• Interact with others in a way that gives them confidence in one s intentions and those of the University.
• Work collaboratively with others to achieve departmental and institutional goals. Actively participate as a member of a team to move the team toward the completion of goals.
• Perform a range of varied work activities in a variety of structured environments.
• Successfully engage in multiple initiatives simultaneously.
• Apply and enforce department change control policies and procedures.
• Acquire and maintain a basic understanding of Business Intelligence and Data Warehousing principles.
• Read and understand complex Business Process Diagrams and develop basic (Level II) models.
• Read and understand a complex project plan and develop simple project plans.
• Remain current with relevant development and project methodologies.
• Remain current with security policies and procedures and work with System Administrators to implement security changes.
• Remain current with the different levels of testing and develop simple use cases and test scripts.

Assets:

• Experience with Oracle/PeopleSoft Financials is preferred
• Experience with and advanced knowledge of Microsoft 365 is preferred
• Functional accounting knowledge and knowledge of university structure.
• Excellent communication and customer services skills with the ability to identify and triage issues.
• Ability to build strong, collaborative partnerships with colleagues and customers.
• Ability to investigate newly reported problems and document solutions.
• Ability to refer complex situations to relevant business areas with accompanying diagnostic information.
• Continuous improvement mindset to improve service levels given technology trends

Additional Information:

This BSA II position reports to the Business Systems Specialist within Financial Systems Support within Financial Affairs and will be primarily supporting end user inquiry channels, with the goal of moving towards a more automated customer relationship management and support model.
This position will also be responsible for administration of electronic forms and support for the Travel and Expense module

How To Apply

To apply for this job, please submit your application online and please ensure to include a cover letter.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.