Customer Service Representative
About the role
Customer Service Representative — Flex Shift
Location: Calgary, AB — Quarry Park
Schedule: Full-time, flex shift based on peak demand (Evenings and weekends required as needed) 8AM to 11PM MST and the same for the weekend It will be 4 x 10s shift or 5 x 8s shift (shift time/schedule will be subject to change on a weekly basis).
Work Model: On-site / Hybrid
Reports to: Manager, Project Strategy & Enablement
About the Role
Our client is seeking a Customer Service Representative (CSR) to support their Gas Meter Exchange program. This role focuses on handling inbound and outbound calls related to reschedules, relights, and after-hours customer communication, ensuring continuity of service and adherence to client SLAs.
Key Responsibilities
Answer inbound calls during evening and weekend coverage windows Make outbound calls for: Appointment confirmations and reschedules Relight coordination and follow-up Support relight dispatch by: Following defined escalation and coverage procedures Identifying the appropriate technician or next step Monitor and return voicemail callbacks promptly Accurately document call outcomes and updates in internal systems Provide clear handoffs to the daytime team Qualifications Availability and flexibility to work shifts between the hours of 08:000AM to 11:00PM (MST) Strong phone presence and customer service skills Ability to remain calm and professional in time-sensitive situations Comfort following structured processes and escalation paths Prior call centre, dispatch, or customer operations experience preferred Utility or emergency-response experience is an asset What Success Looks Like Calls and relights are handled within SLA targets Minimal missed or delayed callbacks during after-hours coverage Accurate documentation and clean handoffs Reduced escalation volume related to coverage gaps Compensation Hourly wage: $18–$20/hour, depending on experience
If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you!
Want to join the Team? Please apply on this job posting OR contact
+1 647 5605726 Janine.LeRoux@tappwfs.com
About TAPP Workforce Solutions Inc.
At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.
We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.
Your success is our priority. Let's find your next opportunity together.
Not the right fit? Search for Customer Service Representative jobs in Calgary, Alberta, Canada
About TAPP Workforce Solutions Inc.
TAPP Workforce Solutions specializes in tailored recruitment solutions designed to meet the unique needs of each client. By combining innovative operating models with cutting-edge AI technology, TAPP efficiently identifies and engages a larger pool of qualified talent. Whether you're looking for skilled professionals, remote workers, or flexible staffing solutions, TAPP ensures an agile and cost-effective approach to hiring, helping businesses stay ahead in today's competitive job market. Let TAPP transform your recruitment process with efficiency and innovation at its core.
Similar Jobs
Customer Service Representative
About the role
Customer Service Representative — Flex Shift
Location: Calgary, AB — Quarry Park
Schedule: Full-time, flex shift based on peak demand (Evenings and weekends required as needed) 8AM to 11PM MST and the same for the weekend It will be 4 x 10s shift or 5 x 8s shift (shift time/schedule will be subject to change on a weekly basis).
Work Model: On-site / Hybrid
Reports to: Manager, Project Strategy & Enablement
About the Role
Our client is seeking a Customer Service Representative (CSR) to support their Gas Meter Exchange program. This role focuses on handling inbound and outbound calls related to reschedules, relights, and after-hours customer communication, ensuring continuity of service and adherence to client SLAs.
Key Responsibilities
Answer inbound calls during evening and weekend coverage windows Make outbound calls for: Appointment confirmations and reschedules Relight coordination and follow-up Support relight dispatch by: Following defined escalation and coverage procedures Identifying the appropriate technician or next step Monitor and return voicemail callbacks promptly Accurately document call outcomes and updates in internal systems Provide clear handoffs to the daytime team Qualifications Availability and flexibility to work shifts between the hours of 08:000AM to 11:00PM (MST) Strong phone presence and customer service skills Ability to remain calm and professional in time-sensitive situations Comfort following structured processes and escalation paths Prior call centre, dispatch, or customer operations experience preferred Utility or emergency-response experience is an asset What Success Looks Like Calls and relights are handled within SLA targets Minimal missed or delayed callbacks during after-hours coverage Accurate documentation and clean handoffs Reduced escalation volume related to coverage gaps Compensation Hourly wage: $18–$20/hour, depending on experience
If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you!
Want to join the Team? Please apply on this job posting OR contact
+1 647 5605726 Janine.LeRoux@tappwfs.com
About TAPP Workforce Solutions Inc.
At TAPP Workforce Solutions Inc., we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.
We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way.
Your success is our priority. Let's find your next opportunity together.
Not the right fit? Search for Customer Service Representative jobs in Calgary, Alberta, Canada
About TAPP Workforce Solutions Inc.
TAPP Workforce Solutions specializes in tailored recruitment solutions designed to meet the unique needs of each client. By combining innovative operating models with cutting-edge AI technology, TAPP efficiently identifies and engages a larger pool of qualified talent. Whether you're looking for skilled professionals, remote workers, or flexible staffing solutions, TAPP ensures an agile and cost-effective approach to hiring, helping businesses stay ahead in today's competitive job market. Let TAPP transform your recruitment process with efficiency and innovation at its core.