Who you are

• 5+ years of professional user research experience
• Degree in a related field (e.g. Human-Computer Interaction, Design, Anthropology, Psychology, etc.) or equivalent experience
• Skilled in a wide range of qualitative and quantitative research methods
• Proven track record of leading research programs that have shaped product vision and delivered measurable impact
• Strong communication and presentation skills to influence product decisions
• Experienced in participant recruiting, managing research panels, and using industry-standard research and design tools
• Passionate about smart home technology and creating product experiences people love

What the job involves

• You’ll be part of our Product Design team, working closely alongside designers, product managers, and other partners to shape meaningful experiences for our customers
• Our Product Design team takes a holistic approach, ensuring every moment in the customer journey is thoughtfully crafted to be intuitive, impactful, and delightful
• As a Senior User Researcher, you’ll serve as a trusted expert across diverse product areas, collaborating with cross‑functional teams including design, product, marketing, and industrial design
• You’ll bring curiosity and rigor to complex challenges, applying the right methods to uncover insights that inspire empathy, influence strategy, and create products people love
• This is a 14-month full-time contract position
• Lead end-to-end research studies from planning, recruitment through to synthesis to uncover the needs, behaviors, and motivations of our customers
• Choose and apply the right mix of methods that drive confident product decisions (e.g. usability testing, interviews, diary studies, concept testing, surveys, and more)
• Communicate findings in clear, compelling ways tailored for different audiences including designers, product managers, executives, and other stakeholders
• Facilitate workshops and working sessions that bring teams closer to our customers and help translate insights into action items
• Own the research roadmap to support multiple product lines and evolving business needs
• Champion the voice of the customer across the company, helping to build and grow our user research and insights practice
• Support and mentor teammates, sharing best practices and helping others build their research skills

The application process

• We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status
• 30-minute intro call with a member of the Talent Acquisition team
• Virtual interview with your potential manager and/or team members – you can expect technical, behavioural and situational questions
• Virtual case study exercise where you’ll work through a scenario with cross-functional partners, demonstrating how you approach research planning and stakeholder alignment

Benefits

• Health/Lifestyle Spending Account
• 75% parental leave top-up
• Health benefits starting day 1
• 25-day paid sabbatical in year 5
• $1,500 learning and development budget
• Quarterly hackathons
• Volunteer Days
• Flexible hours and work from home
• Your own ecobee device