Customer Insights Analyst
Top Benefits
About the role
Pay Range: $55,000 - $85,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
#Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
The Customer Insights Analyst serves as a high-performance internal consultant and the primary "go-to partner" for driving customer-centricity across the enterprise. By architecting data collection strategies and translating complex primary and secondary research into clear narratives, this role acts as the engine behind strategic decisions aimed at growing market share. The Analyst functions as a vital service provider to Marketing and Merchandising teams, ensuring that strategic decisions are validated by rigorous, fact-based intelligence.
Key Responsibilities:
End-to-End Research Execution
- Independently manage the lifecycle of small- to mid-sized research projects, ensuring analytical rigor from inception to delivery.
- Draft detailed research briefs and design surveys that capture high-quality raw data.
- Synthesize data from multiple sources, including surveys, qualitative research, and industry reports, to create a single source of truth for the business.
Strategic Insights & Influence
- Transform raw data tables into professional, exec-level PowerPoint reports that highlight key recommendations.
- Provide actionable intelligence that helps business partners navigate DIYer and Pro customer expectations.
- Apply methodological expertise in path-to-purchase and usage studies to identify market share growth opportunities.
Competencies:
- Collaborates
- Action Oriented
- Inquisitive
- Drives Results
- Communicates Effectively
- Plans and Aligns
Skills:
- Strong analytical, influential, interpersonal skills
- Marketing research fundamentals
- Organizational skills
- Problem-solving and critical thinking skills
- Data Analysis
- Project and change management
- Technical: expert Excel and PowerPoint, experience with Tablau and other dashboard platforms
- Demonstrated use of AI to aid workflow and analysis
Direct Manager/Direct Reports:
- Sr. Manager, Customer Insights
Travel Requirements:
- Occasional travel to stores for interviewing or field-based research.
Physical Requirements:
- Standard office environment requirements with occasional store or fieldwork visits.
Working Conditions:
- Working in an office setting: computer work
Minimum Education:
- Post-secondary degree in Business, Market Research, Statistics, or a related analytical field.
Minimum Years of Work Experience:
1–3 years of progressive professional experience in analytics or market research, preferably within retail or e-commerce.
Minimum Leadership Experience:
- Requires demonstrated ability to work independently and manage external vendor partners.
Certifications:
- Post-secondary research analyst program certificate an asset
Other Requirements/Assets:
-**Asset:**Proficiency in building automated dashboards and utilizing existing research toolkits to streamline execution.
In office Monday to Friday – 1 Concorde Gate, North York.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Not the right fit? Search for Customer Insights Analyst jobs in Toronto, ON
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
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Customer Insights Analyst
Top Benefits
About the role
Pay Range: $55,000 - $85,000
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.
#Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
The Customer Insights Analyst serves as a high-performance internal consultant and the primary "go-to partner" for driving customer-centricity across the enterprise. By architecting data collection strategies and translating complex primary and secondary research into clear narratives, this role acts as the engine behind strategic decisions aimed at growing market share. The Analyst functions as a vital service provider to Marketing and Merchandising teams, ensuring that strategic decisions are validated by rigorous, fact-based intelligence.
Key Responsibilities:
End-to-End Research Execution
- Independently manage the lifecycle of small- to mid-sized research projects, ensuring analytical rigor from inception to delivery.
- Draft detailed research briefs and design surveys that capture high-quality raw data.
- Synthesize data from multiple sources, including surveys, qualitative research, and industry reports, to create a single source of truth for the business.
Strategic Insights & Influence
- Transform raw data tables into professional, exec-level PowerPoint reports that highlight key recommendations.
- Provide actionable intelligence that helps business partners navigate DIYer and Pro customer expectations.
- Apply methodological expertise in path-to-purchase and usage studies to identify market share growth opportunities.
Competencies:
- Collaborates
- Action Oriented
- Inquisitive
- Drives Results
- Communicates Effectively
- Plans and Aligns
Skills:
- Strong analytical, influential, interpersonal skills
- Marketing research fundamentals
- Organizational skills
- Problem-solving and critical thinking skills
- Data Analysis
- Project and change management
- Technical: expert Excel and PowerPoint, experience with Tablau and other dashboard platforms
- Demonstrated use of AI to aid workflow and analysis
Direct Manager/Direct Reports:
- Sr. Manager, Customer Insights
Travel Requirements:
- Occasional travel to stores for interviewing or field-based research.
Physical Requirements:
- Standard office environment requirements with occasional store or fieldwork visits.
Working Conditions:
- Working in an office setting: computer work
Minimum Education:
- Post-secondary degree in Business, Market Research, Statistics, or a related analytical field.
Minimum Years of Work Experience:
1–3 years of progressive professional experience in analytics or market research, preferably within retail or e-commerce.
Minimum Leadership Experience:
- Requires demonstrated ability to work independently and manage external vendor partners.
Certifications:
- Post-secondary research analyst program certificate an asset
Other Requirements/Assets:
-**Asset:**Proficiency in building automated dashboards and utilizing existing research toolkits to streamline execution.
In office Monday to Friday – 1 Concorde Gate, North York.
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Not the right fit? Search for Customer Insights Analyst jobs in Toronto, ON
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.