Front Desk & Guest Services Mgmt - Assistant Manager
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary
The primary role of the Guest Services Assistant Manager is to coordinate the day-to-day operations of the guest services department and ensure the best guest experience possible. The Guest Services Assistant Manager will coach and mentor the guest services team to ensure the highest level of service for RMR’s guests while developing the skills of guest services’ team members. You are expected to support the Guest Service Agents when required regarding, but not limited to, product info, difficult customers, and point of sales issues.
Position is salary based Full-time permanent
Essential Job Functions
- Sell lift tickets, season passes, and all other resort activities.
- Coordinate day-to-day operations for ticketing, ticket checking, activities, season
- passes, and general information desk.
- Assist in hiring, training, and supervising the guest services team, along with
- keeping the manuals up to date.
- Complete daily cash-out audits accurately and in a timely fashion.
- Ensure adequate inventory and resources are available.
- Deal with complaints and resolve issues that arise regarding all aspects of RMR’s
- operation
- Weekly scheduling, while adhering to budget and expected visitation.
- Ensure professionalism and quality of service in all situations.
- Provide outstanding guest experience.
- Summer: Keep track of Adventure Passes, Pipe Coaster, and Aerial Park sales
- Winter: Keep track of IKON, Mountain Collective, Sunshine Super Card, CWSAA
- program usages
- Communicating daily with other departments (Rentals, Sales, Marketing, Snow
- School, Lift Ops) to ensure all departments are on the same page
- Assisting with answering general emails and phone calls
- Assisting with refunds and stored credits.
- Assume the Manager’s role in their absence.
- Other duties as required.
Required Qualifications and Abilities
- Must be eligible to work in Canada – can provide SIN documentation
- Mature, enthusiastic, guest service-oriented individual with excellent written and verbal communication.
- Must have experience in a supervisory/leadership role.
- Must have previous experience with point-of-sale software. RTP experience is considered an asset.
- Previous experience supervising cash handling and audit procedures.
- Post-secondary education in business, marketing, or tourism is an asset.
- Experience/interest in the resort industry is a major asset
- Long term commitment to Revelstoke Mountain Resort
- Strong management and organizational skills.
- Superior leadership skills with a focus on personnel development.
- Ability to multi-task and prioritize projects to adhere to deadlines.
- Extensive knowledge of Microsoft Office and Windows based applications.
- Ability to adhere to company policies and procedures.
- Excellent problem-solving skills with a “can do” attitude
Compensation and Benefits
- Free Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
Not the right fit? Search for Front Desk & Guest Services Mgmt jobs in Revelstoke, BC
About REVELSTOKE MOUNTAIN RESORT
Revelstoke has the longest descent in North America, but we haven’t lost sight of our roots from the top. It doesn’t take long to be seduced by Revelstoke’s charm. Over 120 years of skiing history has become part of the town’s fabric, creating a community that celebrates winter in all its forms.
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Front Desk & Guest Services Mgmt - Assistant Manager
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
About Us
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary
The primary role of the Guest Services Assistant Manager is to coordinate the day-to-day operations of the guest services department and ensure the best guest experience possible. The Guest Services Assistant Manager will coach and mentor the guest services team to ensure the highest level of service for RMR’s guests while developing the skills of guest services’ team members. You are expected to support the Guest Service Agents when required regarding, but not limited to, product info, difficult customers, and point of sales issues.
Position is salary based Full-time permanent
Essential Job Functions
- Sell lift tickets, season passes, and all other resort activities.
- Coordinate day-to-day operations for ticketing, ticket checking, activities, season
- passes, and general information desk.
- Assist in hiring, training, and supervising the guest services team, along with
- keeping the manuals up to date.
- Complete daily cash-out audits accurately and in a timely fashion.
- Ensure adequate inventory and resources are available.
- Deal with complaints and resolve issues that arise regarding all aspects of RMR’s
- operation
- Weekly scheduling, while adhering to budget and expected visitation.
- Ensure professionalism and quality of service in all situations.
- Provide outstanding guest experience.
- Summer: Keep track of Adventure Passes, Pipe Coaster, and Aerial Park sales
- Winter: Keep track of IKON, Mountain Collective, Sunshine Super Card, CWSAA
- program usages
- Communicating daily with other departments (Rentals, Sales, Marketing, Snow
- School, Lift Ops) to ensure all departments are on the same page
- Assisting with answering general emails and phone calls
- Assisting with refunds and stored credits.
- Assume the Manager’s role in their absence.
- Other duties as required.
Required Qualifications and Abilities
- Must be eligible to work in Canada – can provide SIN documentation
- Mature, enthusiastic, guest service-oriented individual with excellent written and verbal communication.
- Must have experience in a supervisory/leadership role.
- Must have previous experience with point-of-sale software. RTP experience is considered an asset.
- Previous experience supervising cash handling and audit procedures.
- Post-secondary education in business, marketing, or tourism is an asset.
- Experience/interest in the resort industry is a major asset
- Long term commitment to Revelstoke Mountain Resort
- Strong management and organizational skills.
- Superior leadership skills with a focus on personnel development.
- Ability to multi-task and prioritize projects to adhere to deadlines.
- Extensive knowledge of Microsoft Office and Windows based applications.
- Ability to adhere to company policies and procedures.
- Excellent problem-solving skills with a “can do” attitude
Compensation and Benefits
- Free Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
Not the right fit? Search for Front Desk & Guest Services Mgmt jobs in Revelstoke, BC
About REVELSTOKE MOUNTAIN RESORT
Revelstoke has the longest descent in North America, but we haven’t lost sight of our roots from the top. It doesn’t take long to be seduced by Revelstoke’s charm. Over 120 years of skiing history has become part of the town’s fabric, creating a community that celebrates winter in all its forms.