Service Coordinator
Top Benefits
About the role
Do you enjoy working in a busy office environment, have strong communication skills and excellent organizational skills? If so, Naylor has an exciting opportunity for you!
We are currently seeking a Service Coordinator to support our Oakville office location. In this role, you will be responsible for…
- Handling internal and external customer inquires both by telephone and email.
- Dispatching field technicians to various service calls according to priority levels, technician availability and skill set.
- Maintaining a schedule of work to be performed, monitoring open tickets/work progress and informing managers of issues.
- Coordinating after hours work to be done, schedule and follow-up with technicians regarding work to be performed.
- Providing administrative support as required (accessing work orders through work order systems, document processing)
Our ideal candidate will have the following credentials…
- Bachelor's Degree or College Diploma preferred
- Previous work experience answering phones in a busy office environment is an asset
- Strong preference given to candidates with experience dispatching technicians in the skilled trades (plumbing, electrical, hvac)
- Excellent communication, organizational, and problem-solving skills
- Strong interpersonal and customer service skills
- Professional phone manner
- Proficiency with MS office specifically, Microsoft Excel, Word and Outlook
- Strong attention to detail and the ability to multitask
- Proficiency with computers
- Willingness to take on other duties as needed
What we can offer you…
- We offer competitive salary ($50,000 to $65,000 annually depending on experience)
- Generous benefits package
- RRSP matching
- Profit sharing
Please note: this posting is for an existing vacancy.
We are committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Naylor’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at careers@naylorbp.com.
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Not the right fit? Search for Service Coordinator jobs in Oakville, ON
About Naylor Building Partnerships
Naylor Building Partnerships Inc. is a multi-trade mechanical, electrical, plumbing and compressed air contractor. We have been providing service, maintenance, repairs and installations to the commercial and industrial sector since 1968. With four office locations in Southern Ontario, a location in North Carolina, USA and our head office stationed in Oakville, Ontario, we have been able to successfully provide maintenance and installations across Ontario, as well as in the U.S.
Naylor employs a progressive and professional team of highly qualified technicians, consultants and managers. Our company operates as a merit contractor, enabling us to ensure fair treatment which fosters morale and a commitment to the operating principles of the company. We are a company that communicates well with all of our employees as is evidenced by being recognized as a highly engaged workplace.
We are committed to building partnerships that will prevail. Investing in relationships with our employees and customers is the fabric of Naylor. We are committed to providing value-added solutions and long-term partnerships in all areas of our contracting abilities.
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Service Coordinator
Top Benefits
About the role
Do you enjoy working in a busy office environment, have strong communication skills and excellent organizational skills? If so, Naylor has an exciting opportunity for you!
We are currently seeking a Service Coordinator to support our Oakville office location. In this role, you will be responsible for…
- Handling internal and external customer inquires both by telephone and email.
- Dispatching field technicians to various service calls according to priority levels, technician availability and skill set.
- Maintaining a schedule of work to be performed, monitoring open tickets/work progress and informing managers of issues.
- Coordinating after hours work to be done, schedule and follow-up with technicians regarding work to be performed.
- Providing administrative support as required (accessing work orders through work order systems, document processing)
Our ideal candidate will have the following credentials…
- Bachelor's Degree or College Diploma preferred
- Previous work experience answering phones in a busy office environment is an asset
- Strong preference given to candidates with experience dispatching technicians in the skilled trades (plumbing, electrical, hvac)
- Excellent communication, organizational, and problem-solving skills
- Strong interpersonal and customer service skills
- Professional phone manner
- Proficiency with MS office specifically, Microsoft Excel, Word and Outlook
- Strong attention to detail and the ability to multitask
- Proficiency with computers
- Willingness to take on other duties as needed
What we can offer you…
- We offer competitive salary ($50,000 to $65,000 annually depending on experience)
- Generous benefits package
- RRSP matching
- Profit sharing
Please note: this posting is for an existing vacancy.
We are committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Naylor’s Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at careers@naylorbp.com.
vwTaxLc9Zn
Not the right fit? Search for Service Coordinator jobs in Oakville, ON
About Naylor Building Partnerships
Naylor Building Partnerships Inc. is a multi-trade mechanical, electrical, plumbing and compressed air contractor. We have been providing service, maintenance, repairs and installations to the commercial and industrial sector since 1968. With four office locations in Southern Ontario, a location in North Carolina, USA and our head office stationed in Oakville, Ontario, we have been able to successfully provide maintenance and installations across Ontario, as well as in the U.S.
Naylor employs a progressive and professional team of highly qualified technicians, consultants and managers. Our company operates as a merit contractor, enabling us to ensure fair treatment which fosters morale and a commitment to the operating principles of the company. We are a company that communicates well with all of our employees as is evidenced by being recognized as a highly engaged workplace.
We are committed to building partnerships that will prevail. Investing in relationships with our employees and customers is the fabric of Naylor. We are committed to providing value-added solutions and long-term partnerships in all areas of our contracting abilities.