Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE: Full Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

We are currently considering candidates for the following position:

General Manager- The Sutton Place Hotel Toronto

This successful candidate will oversee all aspects of the hotel operations in a strategic leadership role, ensuring achievement of business and financial goals, as well as the development of an environment that fosters a highly engaged team, which is motivated to provide consistently exceptional guest experiences.

Responsibilities will include(but are not limited to):

• Operating results: NOP, Guest & Team Member satisfaction, working with the Revenue Management team to develop effective pricing strategies, balancing all factors and supporting the brand position in the local market, as well as identifying ways to grow occupancy, RevPAR and market share
• Overseeing and continually improving hotel daily operations and standards, while ensuring adherence to all company policy & procedures
• Troubleshooting any issues or concerns to ensure timely and efficient solutions/communication needed to result in guest/employee satisfaction
• Maintaining an open-door policy: liaising with the Human Resources team in order to create an environment that is fair & consistent with highly engaged team members
• Providing coaching, support & development to all hotel department leaders to ensure achievement of financial and operational goals, and that guest service and product is consistently at the highest levels and within the established standards of the brand
• Preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Capital Budget.
• Ensuring that monthly financial outlooks, forecasting and all other reports needed are on time, on target and accurate
• Monitoring of departmental revenues and expenses to ensure costs are controlled and profit is maximized
• Ensuring full compliance to the hotel's operating controls
• Staying current with industry trends and competitive in the market
• Supporting the hotel's Health & Safety Program, including hotel emergency response procedures, Fire & Safety training, as well as the Certificate of Recognition (COR) Program
• Active involvement in the local community and building strong business relationships
• Other duties as required.

Requirements:
This is an excellent opportunity in a constantly expanding company, for a highly personable and professional goal-oriented leader with a "hands-on" leadership style. The successful candidate will also have:

• a minimum 5 years' experience in a hotel leadership role in a similar environment
• an understanding of what is required to provide exceptional guest service and consistency in product
• strong technical knowledge of all areas of hotel and strata operations (Rooms, Revenue, Sales, Accounting, Human Resources, Security, Strata Corporation, Rental Pool Management)
• outstanding communication, problem-solving & organizational abilities
• a proven ability to foster highly engaged work teams via Department Manager and Team Member development, accountability and performance management, recognition and reward programs
• the ability to work effectively and calmly under pressure in a fast-paced environment and balance multiple deadlines
• skills in effective budgeting, long and short-term planning, forecasting and cost controls, as well as accurate and timely reporting
• fine attention to detail
• proficiency in current technology such as Microsoft Office and property management & control systems
• a degree/diploma in Business Administration &/or Hospitality Management programs (preferred)
• additional languages (are an asset)

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.