Description

The ideal candidate will be highly organized and willing to adapt to changing needs. The personnel selected for meter repair technician position must have certain traits and abilities that enable them to achieve the expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service.

Key Responsibilities

• Monitor alerts through a variety of platforms such as emails, voicemails, and parking software.
• Immediately respond to meter alerts and repair requests
• Perform preventive maintenance and troubleshoot parking equipment and parking server software issues on a daily basis.
• Repair parking gate arms, re-attach and replace gate arms and gate arm components.
• Provide work status update, detailed work summary, and pending service calls using the mobile app.
• Prepare and complete work orders using the mobile app.
• Maintain a high standard appearance of parking meters and routine battery replacement.
• Basic programming of meter for meter rates changes and meter configuration.
• Shadow train newly hired meter technicians in field work and software work
• Maintain operation key log sheet and gas card log sheet.
• Maintain the cleanliness and organization of the meter vehicle; ensure that the vehicle is properly stocked with parking equipment spare parts.
• Maintain the cleanliness and organization of the meter warehouse; ensure that the fleet of batteries are being charged for daily use; check the meter and spare parts inventory and inform the manager if additional parts are required; create RMA and send faulty parts out to the parking equipment manufacturer.
• Assist support services team with office activities, which includes, but not limited to, data entry, collating mailings, cash collection activities.
• Communication with Ops Manager on equipment status's
• Independent and team work
• Other related duties that may be assigned including filling in staff gaps - team work

Skills, Knowledge and Expertise

• Knowledge of networking along with hardware and software experience
• Knowledge of geographical area
• Knowledge of hazards and safety precautions
• Ability to operate a motorized vehicle.
• Ability to walk and stand for extended periods of time.
• Ability to work in all weather conditions.
• Ability to lift at least 50+ pounds.
• Good problem-solving skills, time-management skills and the ability to work well on their own and/or part of a team.
• Excellent oral and written communication skills, listening skills and the ability to understand and explain technical language.
• Flexible, patient, diplomatic, tactful and with high level of integrity
• Dependable and hardworking
• Must be available to work weekdays, evenings, and holidays (based on operational needs); willing and able to work beyond normal working hours on occasions.
• Must possess a valid Canadian License (BC Class 5 or equivalent)

Benefits

(Full-Time Employee Only)
Medical/Vision
Dental

Life Insurance
AD&D
STD

LTD - offered based on employee group

RRSP - offered based on employee group

EAP - offered based on employee group

Vacation

About Reimagined Parking

The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.