Senior Manager, Digital Sales & Distribution Integration
Top Benefits
About the role
Job Description
What is the opportunity? We are seeking a highly experienced and strategic Senior Manager, Digital Sales & Distribution Integration to join our team. This role will be instrumental in driving digital integration initiatives across our Sales & Distribution channels, ensuring alignment with organizational priorities and fostering collaboration across teams. The ideal candidate will bring deep expertise in Life, Health, and Wealth Insurance Operations, with a proven ability to lead cross-functional projects, streamline processes, and deliver measurable results in a fast-paced, digital-first environment.
This is a high-impact role that requires a strategic thinker who can anticipate challenges, align stakeholders, and ensure operational excellence while driving innovation and efficiency across the organization.
What will you do?
- Collaborate with leadership to define and prioritize strategic goals, ensuring alignment across Sales & Distribution channels and driving the company’s direction.
- Partner with Digital teams through Agile Program Increment (PI) planning to align priorities, define objectives, and ensure successful delivery of initiatives.
- Build and maintain strong partnerships with Risk, Procurement, and Vendor Management teams to manage contracts, agreements, and internal risks related to privacy, data, operations, and cybersecurity.
- Act as a relationship manager for distributors and their digital solutions, including their vendors, CLIEDIS, and CAILBA, fostering collaboration and alignment.
- Serve as a subject matter expert (SME) for RBC Insurance business (Operations/Sales & Distribution) across the Digital portfolio:
- Partner with Digital leadership on Digital Portfolio Roadmap management.
- Ensure agile trains engage the right stakeholders and bring in subject matter expertise.
- Leverage strong internal relationships to connect the right people within the organization and ensure alignment on key initiatives.
- Identify and address operational challenges, proactively driving process improvements and innovation to enhance efficiency and effectiveness.
What will you need to succeed?
Must-have
- Bachelor’s degree in business, marketing, technology, or experience in a related field
- 10+ years of experience in Life, Health, and Wealth Insurance Operations, with a focus across Contracting, Compensation, New Business, and Client Services
- 5+ years of experience as a subject matter expert in industry contracting systems, including APEXA and RBC Insurance FASAT systems.
- 2-3 years of experience in process and procedure design, driving efficiency and operational improvements across the organization.
- Proven experience leading cross-functional teams and managing complex projects in a fast-paced environment.
- Experience partnering with Digital teams through Agile Program Increment (PI) planning, with a demonstrated ability to align priorities and deliver results.
Nice-to-have
- Strong understanding of digital tools, platforms, and technologies used in sales and distribution.
- Proven ability to build and maintain strong partnerships with industry partners, including MGAs, National Accounts, distributors, and carriers, to drive collaboration and alignment.
- Experience in improving CITS feeds and contributing to the design of data exchange through APIs or other emerging methods.
- Strong relationship management skills, with experience working with distributors, their digital solutions, and their vendors, including CLIEDIS and CAILBA.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Digital Sales & Distribution Integration
Top Benefits
About the role
Job Description
What is the opportunity? We are seeking a highly experienced and strategic Senior Manager, Digital Sales & Distribution Integration to join our team. This role will be instrumental in driving digital integration initiatives across our Sales & Distribution channels, ensuring alignment with organizational priorities and fostering collaboration across teams. The ideal candidate will bring deep expertise in Life, Health, and Wealth Insurance Operations, with a proven ability to lead cross-functional projects, streamline processes, and deliver measurable results in a fast-paced, digital-first environment.
This is a high-impact role that requires a strategic thinker who can anticipate challenges, align stakeholders, and ensure operational excellence while driving innovation and efficiency across the organization.
What will you do?
- Collaborate with leadership to define and prioritize strategic goals, ensuring alignment across Sales & Distribution channels and driving the company’s direction.
- Partner with Digital teams through Agile Program Increment (PI) planning to align priorities, define objectives, and ensure successful delivery of initiatives.
- Build and maintain strong partnerships with Risk, Procurement, and Vendor Management teams to manage contracts, agreements, and internal risks related to privacy, data, operations, and cybersecurity.
- Act as a relationship manager for distributors and their digital solutions, including their vendors, CLIEDIS, and CAILBA, fostering collaboration and alignment.
- Serve as a subject matter expert (SME) for RBC Insurance business (Operations/Sales & Distribution) across the Digital portfolio:
- Partner with Digital leadership on Digital Portfolio Roadmap management.
- Ensure agile trains engage the right stakeholders and bring in subject matter expertise.
- Leverage strong internal relationships to connect the right people within the organization and ensure alignment on key initiatives.
- Identify and address operational challenges, proactively driving process improvements and innovation to enhance efficiency and effectiveness.
What will you need to succeed?
Must-have
- Bachelor’s degree in business, marketing, technology, or experience in a related field
- 10+ years of experience in Life, Health, and Wealth Insurance Operations, with a focus across Contracting, Compensation, New Business, and Client Services
- 5+ years of experience as a subject matter expert in industry contracting systems, including APEXA and RBC Insurance FASAT systems.
- 2-3 years of experience in process and procedure design, driving efficiency and operational improvements across the organization.
- Proven experience leading cross-functional teams and managing complex projects in a fast-paced environment.
- Experience partnering with Digital teams through Agile Program Increment (PI) planning, with a demonstrated ability to align priorities and deliver results.
Nice-to-have
- Strong understanding of digital tools, platforms, and technologies used in sales and distribution.
- Proven ability to build and maintain strong partnerships with industry partners, including MGAs, National Accounts, distributors, and carriers, to drive collaboration and alignment.
- Experience in improving CITS feeds and contributing to the design of data exchange through APIs or other emerging methods.
- Strong relationship management skills, with experience working with distributors, their digital solutions, and their vendors, including CLIEDIS and CAILBA.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.