Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is looking for aSoftware Engineer / Technical Leadin the Canada (%100 Remote). This position is open for Full Time with excellent benefits and professional growth opportunities.

Lead Engineer – POS Managed Services (Level 4 Onshore)

Highly experienced Lead Engineer with strong Java and backend expertise, responsible for leading support and development activities for critical POS systems in a managed services environment. This role requires deep technical knowledge, strong ownership, and the ability to lead incident triage, drive architecture discussions, and guide the team in a fast-paced, continuously changing environment involving store systems, device integrations, and cloud/backend platforms.

Responsibilities

• Lead production incident triage calls and drive issues to resolution across store, backend, and cloud systems
• Troubleshoot complex issues involving POS applications, backend services, databases, and store devices
• Support and debug integrations with store peripherals (payment devices, printers, scanners, cash drawers, pin pads, etc.)
• Design and review solutions for new requirements, enhancements, and system integrations
• Understand and support deployment architecture across store, cloud, middleware, and backend layers
• Coordinate with offshore, onshore, vendors, and cross-functional teams during incidents and releases
• Own multiple workstreams simultaneously and ensure timely resolution of issues
• Guide and mentor engineers, working hands-on with the team on daily support and development tasks
• Drive root cause analysis and implement long-term fixes for recurring production issues
• Participate in release planning, deployment validation, and production readiness activities
• Ensure system stability during high-volume events, store rollouts, and holiday readiness periods
• Contribute to improving monitoring, alerting, automation, and operational processes

Required Skills

• Strong Java and backend development / troubleshooting experience
• Strong SQL / PostgreSQL / relational database expertise
• Proven experience leading production incident triage sessions
• Strong understanding of retail or store systems architecture
• Experience working with device integrations (payment terminals, printers, scanners, cash drawers, peripherals) is an add on.
• Strong understanding of deployment architecture and distributed systems
• Experience with cloud platforms (GCP / Kubernetes / GKE or similar)
• Ability to work in fast-paced, continuously changing environment
• Strong problem-solving and root cause analysis skills
• Strong communication and leadership skills
• Ability to guide team members and work hands-on with them daily
• Experience coordinating with offshore teams
• Self-driven, highly accountable, and able to own multiple critical areas

Nice to Have

• Retail / POS domain expertise

• Experience with payment integrations (Adyen / Verifone / Ingenico / payment gateways)

• Experience in managed services / production support environments

• Experience designing architecture for new features or integrations

• Experience with store deployments and large-scale rollouts

• Experience supporting high-volume retail events / holiday readiness

• • Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
  • All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.
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