The Facility Ambassador delivers exceptional client experiences through proactive engagement and hospitality-focused service across designated properties. This client-facing role strengthens partnerships between JLL, service providers, and clients while showcasing your interpersonal talents and service excellence. The ideal candidate combines hospitality passion with relationship-building expertise to elevate both service delivery and professional capabilities.

What You'll Do

• Serve as first contact for all client inquiries and feedback, respond to requests within one business day with personal follow-up, and build lasting relationships with employees and guests through hospitality-focused service
• Maintain visible presence with minimum two hours daily in reception and floor walks, manage workspace readiness including conference rooms, pantries, and common areas, and arrange catering and special event setups
• Conduct regular service assessments to ensure compliance with agreements and standards, anticipate needs to deliver intuitive service that exceeds expectations, and support continuous improvement through best practice sharing and innovation
• Identify and escalate potential risks to prevent operational disruptions, coordinate with facilities management for work orders and day-to-day issues, and distribute landlord notices to appropriate stakeholders
• Partner with service providers, security, vendors and landlords as needed, and collaborate across all business lines for integrated service delivery
• Guide employees on effective use of workplace resources and technology while enhancing overall workplace experience
• Contribute to data collection and reporting aligned with client objectives, and perform additional duties as required

What You Bring

• Bachelor’s degree or equivalent
• 3 – 5 years’ prior experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills with a passion for hospitality
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills, with an ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with the ability to communicate professionally
• Proficient skills in Microsoft Office Suite. (Excel, Word, PowerPoint, Visio, and Outlook)

What's In It For You

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being