About the Role: As a CBRE Tenant Services Manager, you will play a keyleadership role within the property management team, acting as a strategicsupport partner to the Property Manager and General Manager. This positionoversees tenant services operations while providing direct administrative,operational, and financial support to ensure the efficient performance of theasset.

What You’ll Do:

• Serve as the primary tenant liaison forescalated inquiries, coordinating communication across departments to ensuretimely and effective resolution.
• Support the Property Manager and GeneralManager in daily operational oversight, prioritization of initiatives, andexecution of asset-level strategies.
• Assist with managing the Tenant Servicesteam, providing direction, training, scheduling, performance oversight, andprofessional development.
• Oversee tenant communications, servicerequest trends, and response times to ensure consistent service deliverystandards.
• Oversee tenant move-ins and move-outs, rentalstep-up notices, Yearend adjustments and tenant prebill processes ensuringdeadlines are met.
• Conduct regular meetings with key tenants tomaintain strong relationships and proactively identify operational concerns.
• Assist with managing contracts forjanitorial, waste removal, landscaping, parking, and related vendors, ensuringservice quality, budget adherence, and contract compliance.
• Review and approve vendor invoices andsupport operating cost management, ensuring accurate coding and timelyprocessing.
• Assist and direct TSM department withaccounts receivable coordination, lease administration tracking, and monthlyfinancial reporting.
• Support budget preparation, contractnegotiations, and operating cost analysis in collaboration with seniorleadership.
• Generate monthly benchmark and operationalreports outlining tenant service metrics, departmental performance, and riskareas.
• Manage documentation of maintenanceactivities, inspections, audits, and departmental meetings.
• Conduct monthly cleaning inspections andensure deficiencies are tracked and resolved in a timely manner.
• Provide support to other departments toimprove efficiency, workflow coordination, and asset performance.

What You’ll Need: Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Understanding of existing procedures and standards to solve slightly complex problems.

• Strong understanding of commercial propertyoperations, service contracts, and tenant relations.
• Demonstrated ability to support seniorleadership with financial coordination, reporting, and operational analysis.
• Proficiency in Microsoft Office (Excel, Word,Outlook) with strong analytical and organizational skills.

Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.

Strong organizational skills with an inquisitive mindset.

Why CBRE

When you join CBRE, you become partof the global leader in commercial real estate services and investment thathelps businesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed tofostering a culture where everyone feels they belong. We value diverseperspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currentlyauthorized to work in Canada without the need for visa sponsorship now or inthe future.

Applicant AI Use Disclosure

We value human interaction tounderstand each candidate's unique experience, skills and aspirations. We donot use artificial intelligence (AI) tools to make hiring decisions, and we askthat candidates disclose any use of AI in the application and interviewprocess.

About CBRE Group, Inc.

**CBRE Group, Inc. (NYSE:**CBRE), aFortune 500 and S&P 500 company headquartered in Dallas, is the world’slargest commercial real estate services and investment firm (based on 2024revenue). The company has more than 140,000 employees (including Turner &Townsend employees) serving clients in more than 100 countries. CBRE servesclients through four business segments: Advisory (leasing, sales, debtorigination, mortgage serving, valuations); Building Operations &Experience (facilities management, property management, flex space &experience); Project Management (program management, project management, costconsulting); Real Estate Investments (investment management, development).Please visit our website at www.cbre.com.

**Equal Pay Disclaimer:**CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Manager, Tenant Services position is $75,000 annually and the maximum salary for the Manager, Tenant Services position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

**Equal Employment Opportunity Statement:**CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

**Candidate Accommodations:**CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)