JOB OBJECTIVE A key supporting member of our Operations team, the Client Solutions Coordinator is responsible for assisting Client Solutions Managers and Operations department overall in delivering world-class conferences and events in the Institutional Division.

Main Responsibilities

• The Client Solutions Coordinator is an adept multi-tasker, who can manage a number of diverse tasks.
• Part of a Project Team that is responsible for the execution of all phases of project delivery: Preparation, on-site and wrap-up.
• Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, abstract services, speaker management, food & beverage management, venue/hotel logistics, sponsor & exhibit management, budgeting, marketing and creative services
• Booking and coordinating supplier contracts and orders including negotiations to benefit both MCI and the client
• Developing and managing virtual platforms and events (if required)
• Maintaining project timelines, priorities, and checklists
• Supervising and training on-site staff, suppliers and event contractors
• Managing and leading the full scope of smaller projects, as required
• Sit in client facing meetings and conference calls and provide updates
• Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description Of The Relationships

• Reports directly into the Senior Manager, Client Solutions
• Leadership role to Project Assistants (when applicable)
• Internally collaborates primarily with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting and Sponsorship Managers
• Work and collaborate internally with all members of the MCI Canada and MCI Global teams.
• Maintains professional relationship with clients, suppliers, and temporary staff
• Provides a high-level of customer service to conference delegates, speakers and VIPs

Job Requirements

• Minimum of five years of relevant industry, association management, event management, hospitality, and/or not-for profit experience
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
• Excellent verbal and written communication skills in both French and English.
• Ability to work in a fast-paced environment and support multiple projects at the same time.
• Knowledge of the association and not-for-profit business environment.
• Able to travel in Canada and, if necessary, internationally.
• Ability to work effectively both from home and an MCI office as required.

Specific Technical Skills

• Strong computer skills are a must:

• Highly proficient levels in SharePoint, Excel, Word, PowerPoint, Outlook and Canva

• Effective ability to use computer software and technology to organize and present client data and information

• Experience working with a range of technology systems specific to:

• Learning Management Systems

• Email Marketing Platforms

Additional Skills / Local Requirements

• Ability to persuade and negotiate
• A highly motived and entrepreneurial mindset
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Creativity and imagination
• Excellent presentation skills
• Excellent analytical skills and attention to detail
• Strong inter-personal skills including cross cultural understanding
• The position may require occasional travel and work on evenings and weekends.
• Additional requirements include but are not limited to:
• Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.
• Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected.
• Must be bondable
• This position is offered as a full‑time, fixed‑term contract with an anticipated duration of approximately 20 months.