Onsite Workplace Support Technician
About the role
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU WILL DO: The Infra Managed Services Analyst will play a critical role in ensuring the smooth operation, maintenance, and support of IT infrastructure within the organization. This position involves setting up, repairing, and upgrading laptops and desktops, diagnosing and resolving technical issues, and providing end-user support and training. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality IT services.
Key Responsibilities- Set up, repair, and upgrade laptops and desktops in compliance with company standards and policies.
-
Monitor and maintain the security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
-
Diagnose and resolve hardware and software issues efficiently.
-
Provide user support and training on Microsoft Windows, Office 365, and other company-approved applications.
-
Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
-
Assist in implementing and maintaining IT policies and procedures to enhance operational efficiency.
-
Ensure all devices comply with company security protocols and standards.
-
Proactively monitor and address potential vulnerabilities to maintain a secure IT environment.
-
Must be able to work on site 5 days per week and travel to different locations as needed. Qualifications And Skills- Bachelor’s Degree or completion of a college program in a related discipline
-
Minimum 2 years of experience in desktop support or similar role.
-
Strong knowledge of MS Windows 11, Office 365, Intune and Active Directory
-
Working knowledge of laptop and desktop hardware, software, and peripherals
-
Ability to troubleshoot and resolve technical issues in a fast-paced environment
-
Excellent customer service and communication skills, both verbal and written
-
Must be eligible for Reliability Clearance
-
Fluent in English
Preferred Qualifications- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
-
Experience with IT service management tools and frameworks (e.g., ITIL). Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $22.86 to $46.90
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
Onsite Workplace Support Technician
About the role
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU WILL DO: The Infra Managed Services Analyst will play a critical role in ensuring the smooth operation, maintenance, and support of IT infrastructure within the organization. This position involves setting up, repairing, and upgrading laptops and desktops, diagnosing and resolving technical issues, and providing end-user support and training. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality IT services.
Key Responsibilities- Set up, repair, and upgrade laptops and desktops in compliance with company standards and policies.
-
Monitor and maintain the security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
-
Diagnose and resolve hardware and software issues efficiently.
-
Provide user support and training on Microsoft Windows, Office 365, and other company-approved applications.
-
Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
-
Assist in implementing and maintaining IT policies and procedures to enhance operational efficiency.
-
Ensure all devices comply with company security protocols and standards.
-
Proactively monitor and address potential vulnerabilities to maintain a secure IT environment.
-
Must be able to work on site 5 days per week and travel to different locations as needed. Qualifications And Skills- Bachelor’s Degree or completion of a college program in a related discipline
-
Minimum 2 years of experience in desktop support or similar role.
-
Strong knowledge of MS Windows 11, Office 365, Intune and Active Directory
-
Working knowledge of laptop and desktop hardware, software, and peripherals
-
Ability to troubleshoot and resolve technical issues in a fast-paced environment
-
Excellent customer service and communication skills, both verbal and written
-
Must be eligible for Reliability Clearance
-
Fluent in English
Preferred Qualifications- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
-
Experience with IT service management tools and frameworks (e.g., ITIL). Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Hourly Salary Range
British Columbia/Ontario $22.86 to $46.90
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.