The Program Coordinator, Professional and Continuing Studies (PCS) plays a major role in implementing the department’s strategic plan. Working in a multi-tasking, team environment, this position coordinates, facilitates and supports the development and delivery of workshops, programs, and professional development experiences for local and national customers and clients. The Program Coordinator needs to be an independent self-starter who is able to help administer workshops and programs and interact with the various internal and external stakeholders at RRU. Additionally, the Program Coordinator tracks and documents complex reports and transactions for clients whose program needs extend over a lengthy period of time. The Program Coordinator may also arrange activities and events, and provide foundational support for designated programs, as needed.

The Program Coordinator works within PCS to provide administrative leadership, ensuring that planned programs and activities are effectively managed to support the achievement of University goals. This position requires a flexible individual with exceptional written and oral communication skills, capable of working with a variety of stakeholders to serve department needs. To be well suited for this position you must have excellent organizational abilities, exceptional customer service skills, strong project management skills and knowledge, and be technically proficient. Event planning experience is an asset.

Job Requirements

• An undergraduate degree or other relevant educational credential (college certificate or diploma) plus 3-5 years of related experience in the administration of academic programs (or equivalent combination of education and experience)
• Strong verbal and written communication abilities, including editing skills; this includes both formal and informal presentations to internal and external stakeholders
• Demonstrated project management and organizational skills
• Knowledge and understanding of the University’s requirements, methods, culture and processes, as well as knowledge or experience in continuing education and adult learning principles
• Demonstrated financial coordination and contract administration skills and experience; accounting skills are an asset
• Office management skills and experience, including developing, implementing and monitoring policy and procedures
• Ability to work flexible hours on a pre-planned basis, including possible evening and weekend hours. Ability to travel as required by program.
• Strong interpersonal development and leadership capabilities including networking and advocacy skills
• Demonstrated conflict resolution and team building skills; ability to act with tact and diplomacy under pressure
• Proficient technical background with computer abilities such as Microsoft Office suite of programs as well as other RRU systems (e.g., Agresso, Share point)
• Solid analytical, critical-thinking and problem-solving abilities
• Experience of working with social media and web-site design and management would be an asset

Preferred Qualifications:

• Proficiency in a language other than English preferable

Competencies:

Competency

Level

Definition

Learner/Customer Focus

2

Probes deeply into learner needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand learner requirements and surpass their expectations.

Decision Quality

2

Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

Collaboration

2

Finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

Equity, Diversity & Inclusion

2

Grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives, backgrounds, etc.

Drives Vision and Purpose

2

N/A

Instills Trust

2

Consistently adheres to organizational policies and practices, even when they are unpopular or inconvenient. Builds trust by honoring commitments and by being open and honest at work.

Climate Action

TBD

Additional Information

This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at MPT-A with a salary range of $64,409 (minimum) to $75,677 (midpoint) to $86,945 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at human.resources@royalroads.ca attention: Abbi Rogers or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING