Bilingual Collections Specialist
Top Benefits
About the role
The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
Reporting to the Director of Servicing Operations, a Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes:
- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging and letter correspondence.
- Resolving product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.
What you bring:
- Three (3) years customer service experience in any industry
- Fluent ability to write and speak business information in English and French; Maitrise du langage d’affaire en anglais et en français (à l’oral et à l’écrit)
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment
- Ability to juggle competing priorities with a sense of urgency
- Motivation and drive towards continuous learning and growth within your role and the company
- Dependability and self-motivation
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
- Upbeat and results-oriented team contributions
- Confidence at problem solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Creative thinking “outside the box” to solve problems
- Outstanding ability build rapport over the telephone
- Commitment to providing ‘Raving Fan’ customer service
- Experience in an Auto Financing is an asset
What you can expect from us
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days
This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.
To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.
Bilingual Collections Specialist
Top Benefits
About the role
The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
Reporting to the Director of Servicing Operations, a Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes:
- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging and letter correspondence.
- Resolving product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.
What you bring:
- Three (3) years customer service experience in any industry
- Fluent ability to write and speak business information in English and French; Maitrise du langage d’affaire en anglais et en français (à l’oral et à l’écrit)
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment
- Ability to juggle competing priorities with a sense of urgency
- Motivation and drive towards continuous learning and growth within your role and the company
- Dependability and self-motivation
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
- Upbeat and results-oriented team contributions
- Confidence at problem solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Creative thinking “outside the box” to solve problems
- Outstanding ability build rapport over the telephone
- Commitment to providing ‘Raving Fan’ customer service
- Experience in an Auto Financing is an asset
What you can expect from us
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days
This role is a hybrid work structure, with 50% of your time spent in office and 50% working from home. This could change based on the needs of the business.
To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.