BIMM is booming, so we're looking for a Program Manager – Dealer Services to join our team!

As we observe a hybrid model, this role will require you to be in office at BIMM HQ (Distillery District) up to 2 days per week.

Who we are

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We've helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.

We are creative realists, which means our ideas and solutions are grounded in the realities of our clients' business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

Who we're looking for

We're seeking a Program Manager for our growing Automotive Dealer Services business. This person will be responsible for the delivery of our dealer website maintenance programs while ensuring all client needs are met on time and on budget. The ideal candidate for this role is a motivated and energetic individual who possesses strong organizational skills, takes initiative, enjoys finding solutions for their clients, is detail oriented, and takes extreme pride in their work.

Responsibilities

• Ensure that the program is being executed efficiently by coordinating the internal teams, other agency resources and workflow processes
• Fully understand the clients' business and maintain automotive retailing industry knowledge
• Develop a positive and partnering relationship with all clients and their partners
• Take an active role building on our current operating model to evolve as our clients' needs change and grow
• Work closely with the department leads to define detailed project timelines & estimates and to schedule work effectively, then manage client expectations on delivery dates
• Keep Senior Leadership informed and escalate issues as required
• Anticipate and resolve internal operational challenges and leverage the support of the leadership team as needed
• Assist with managing internal budgets
• Manage the day-to-day client budgets against resourcing, team capacity and hiring
• Collaborate with Finance on monthly reporting and invoicing
• Take an active role in building a positive culture here at BIMM
• Take an active role in building team cohesion and fostering a positive work environment

Requirements

• Minimum 3 years of client-facing experience in an agency environment
• Solid understanding of agency and digital processes
• Working knowledge of Google Analytics and basic SEO principles
• A background in automotive digital marketing is preferred but not required
• Track record of building strong, consultative client relationships
• Solid presentation skills and phone skills
• Exceptional project management skills
• Self-motivated, with the ability to also motivate others, lead team members and delegate tasks
• Proactive
• Results and quality driven
• Demonstrated fiscal management skills
• Exceptional organizational and time management skills
• Proven ability to multi-task and set priorities in a fast-paced environment

What's in it for you?

• Work Life Balance with BIMM days: Spend your birthday any way you'd like, as long as it's not at the office. Extra day off to enjoy every summer holiday and a week-long end-of-year break. Boo-yah!
• Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. BIMMers are also given extra $$$ to put towards wellness or health-related needs. Did we mention our RRSP with matching? A lil BIMM bonus to build your bank.
• Culture: Our squad is fun, friendly and entirely egoless. Our social committee plans BIMM bashes, Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking classes. Our summer and holiday parties are quite memorable as well! Having Fun Everyday is one of our core values.
• We believe in working & meeting with purpose. We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.
• Belonging: Our dedicated DEI committee provides thought-provoking insights which are reflected in our work; They also organize engaging awareness activities and events to showcase BIMMER's professional talents and personalities. What talents might you bring? :)
• Growth: BIMM is part of kyu collective which gives our employees access to the network's resources, training, offices, and more. We also prioritize your personal and professional development with opportunities like on-site Lunch n' Learns, conferences and online courses. Love 2 Learn.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met