About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The IT Cloud Analyst is a key asset for Cloud resources provisioning and administration. The retained candidate is a strong and collaborative individual who can liaise with a broad range of groups, both within Air Canada and with external IT and business partners for cloud provisioning, configuration, and incident resolutions. The Cloud Analyst has a deep understanding of Cloud infrastructure provisioning and administration with a successful track record of performance, best practices and incident resolutions in fast changing, high pressure, and challenging roles. This position reports to the Senior Manager, Infrastructure and Cloud Services.
Responsibilities
Manage Air Canada instances of cloud infrastructure services and multiple cloud vendors including but not limited to: AWS, Microsoft Azure. Design, develop, deploy, and maintain cloud-based solutions through Automation tools to meet business service requirements. Provide subject matter expertise for AWS cloud services to meet business requirements for reliability and business recovery. Participate in Air Canada Cloud Management Center of Expertise and Governance process. Support Cloud migration solutions by applying cloud expertise and knowledge to deliver an optimal client experience while minimizing risks and maximizing benefits. Participation in troubleshooting of Cloud infrastructure issues and provide support during major incidents related to Cloud services. Continuously monitor all Cloud resources access and compliance deviation. Consult and collaborate with vendors/partners/extended stakeholders in developing or deploying Cloud infrastructure solutions. Develop, document, and validate policies, processes and/or procedures relating to a variety of Cloud concepts and standards. Provide performance monitoring and troubleshooting of all the resources using Cloud provider console, web portals or CLI. Assist with Air Canada project development, design, implementation, maintenance, and analysis as related to Cloud infrastructure. Provide DevOps CI/CD expertise and best practices for pipeline implementation, including cloud infrastructure deployment. Work in conjunction with Cloud Technical Architect to ensure all new systems and alterations to existing systems are validated and approved. Analyze assigned business owner account, cloud usage, and capacity requirements.
A relevant University degree/technical certification (and/or relevant experience) 4+ year’s experience in cloud technology with a focus on IT Infrastructure and Operations. 2+ years of Cloud Operations related experience; significant expertise on the AWS ecosystem of services and products. Azure experience an asset 2+ years of experience on ITSM processes and tools Strong understanding of networks, firewall systems, and routing protocols. Expertise in cloud security best practices and use of firewalls, load balancing, encryption, AD, Federated AD, SAML. 2+ years of experience in automation tools (PowerShell, Ansible, CloudFormation, Terraform). Familiarity with the airline industry is an asset, and transportation/logistics background is also an asset. Excellent analytical and troubleshooting skills; customer-centric, and results-driven.
Strong communication skills both written and verbal
A team player with excellent interpersonal skills and collaborative attitude Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
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Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
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About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The IT Cloud Analyst is a key asset for Cloud resources provisioning and administration. The retained candidate is a strong and collaborative individual who can liaise with a broad range of groups, both within Air Canada and with external IT and business partners for cloud provisioning, configuration, and incident resolutions. The Cloud Analyst has a deep understanding of Cloud infrastructure provisioning and administration with a successful track record of performance, best practices and incident resolutions in fast changing, high pressure, and challenging roles. This position reports to the Senior Manager, Infrastructure and Cloud Services.
Responsibilities
Manage Air Canada instances of cloud infrastructure services and multiple cloud vendors including but not limited to: AWS, Microsoft Azure. Design, develop, deploy, and maintain cloud-based solutions through Automation tools to meet business service requirements. Provide subject matter expertise for AWS cloud services to meet business requirements for reliability and business recovery. Participate in Air Canada Cloud Management Center of Expertise and Governance process. Support Cloud migration solutions by applying cloud expertise and knowledge to deliver an optimal client experience while minimizing risks and maximizing benefits. Participation in troubleshooting of Cloud infrastructure issues and provide support during major incidents related to Cloud services. Continuously monitor all Cloud resources access and compliance deviation. Consult and collaborate with vendors/partners/extended stakeholders in developing or deploying Cloud infrastructure solutions. Develop, document, and validate policies, processes and/or procedures relating to a variety of Cloud concepts and standards. Provide performance monitoring and troubleshooting of all the resources using Cloud provider console, web portals or CLI. Assist with Air Canada project development, design, implementation, maintenance, and analysis as related to Cloud infrastructure. Provide DevOps CI/CD expertise and best practices for pipeline implementation, including cloud infrastructure deployment. Work in conjunction with Cloud Technical Architect to ensure all new systems and alterations to existing systems are validated and approved. Analyze assigned business owner account, cloud usage, and capacity requirements.
A relevant University degree/technical certification (and/or relevant experience) 4+ year’s experience in cloud technology with a focus on IT Infrastructure and Operations. 2+ years of Cloud Operations related experience; significant expertise on the AWS ecosystem of services and products. Azure experience an asset 2+ years of experience on ITSM processes and tools Strong understanding of networks, firewall systems, and routing protocols. Expertise in cloud security best practices and use of firewalls, load balancing, encryption, AD, Federated AD, SAML. 2+ years of experience in automation tools (PowerShell, Ansible, CloudFormation, Terraform). Familiarity with the airline industry is an asset, and transportation/logistics background is also an asset. Excellent analytical and troubleshooting skills; customer-centric, and results-driven.
Strong communication skills both written and verbal
A team player with excellent interpersonal skills and collaborative attitude Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.