Ticket Centre Representative
About the role
Position: Ticket Centre Representative
Department: Ticket Centre
Reports to: Manager, Ticket Centre
Hourly Rate: $18.90
We are now inviting enthusiastic, passionate individuals to join our event staff
team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!
POSITION SUMMARY
Ticket Centre Representatives play an integral role as the first point of
contact with our fans at the Ticket Centre, whether that be in person, over the phone or on email. They perform sales and service functions at the Ticket Centre and assist our fans with ticketing inquiries. This is a part-time, hourly, events-based position.
A typical shift includes
- Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
- Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.)
- Answering general ticketing and building inquiries at window, over telephone, and email
- Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner
- Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
- Maintaining and conducting final balance of cash float
- Performing and communicating service policies and procedures to Season Ticket Members
- Promoting, renewing, and selling ticket products and services, whenever possible
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum 2 years’ customer service, sales and/or promotions experience
- Must be able to work evenings, weekends, and holidays, as required
- A commitment to service excellence and proven team player
- Excellent verbal communication skills, with a friendly and professional manner
- Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
- Excellent computer knowledge in standard office applications and database systems
- Superior attention to detail and strong organizational and problem-solving skills
- Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
- Experience with Ticketmaster systems is an asset
- This is an onsite role at Rogers Arena in downtown Vancouver
Vancouver is one of the most diverse cities in the world and Canucks Sports &
Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Not the right fit? Search for Ticket Centre Representative jobs in Vancouver, British Columbia, Canada
About Canucks Sports & Entertainment (CSE)
Looking to work in an environment like no other? One where our fans and guests are everything to us and it's our vision that they have an extraordinary experience every time they enter our arena – whether it's their first, second, or 100th time here. At Canucks Sports & Entertainment, our vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
If you are a customer-focused, enthusiastic individual, passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team. Vacancies are available in many exciting roles throughout our company.
Please see www.canucks.com/jobs for all current opportunities.
The Vancouver Canucks are a National Hockey League team based in Vancouver, British Columbia (www.canucks.com).
The Canucks play their home games at Rogers Arena which has a capacity of 18,910. Francesco Aquilini is the Chairman & Governor, Patrik Allvin is the General Manager, and Rick Tocchet is the Head Coach.
The Canucks joined the league in 1970 as an expansion team. The club has retired six players' jerseys in their team history—Stan Smyl, Trevor Linden, Markus Naslund, Pavel Bure, and Henrik and Daniel Sedin, the majority of whom served as team captains and held the all-time team point-scoring lead at one point in their careers.
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Ticket Centre Representative
About the role
Position: Ticket Centre Representative
Department: Ticket Centre
Reports to: Manager, Ticket Centre
Hourly Rate: $18.90
We are now inviting enthusiastic, passionate individuals to join our event staff
team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!
POSITION SUMMARY
Ticket Centre Representatives play an integral role as the first point of
contact with our fans at the Ticket Centre, whether that be in person, over the phone or on email. They perform sales and service functions at the Ticket Centre and assist our fans with ticketing inquiries. This is a part-time, hourly, events-based position.
A typical shift includes
- Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
- Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.)
- Answering general ticketing and building inquiries at window, over telephone, and email
- Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner
- Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
- Maintaining and conducting final balance of cash float
- Performing and communicating service policies and procedures to Season Ticket Members
- Promoting, renewing, and selling ticket products and services, whenever possible
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum 2 years’ customer service, sales and/or promotions experience
- Must be able to work evenings, weekends, and holidays, as required
- A commitment to service excellence and proven team player
- Excellent verbal communication skills, with a friendly and professional manner
- Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
- Excellent computer knowledge in standard office applications and database systems
- Superior attention to detail and strong organizational and problem-solving skills
- Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
- Experience with Ticketmaster systems is an asset
- This is an onsite role at Rogers Arena in downtown Vancouver
Vancouver is one of the most diverse cities in the world and Canucks Sports &
Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Not the right fit? Search for Ticket Centre Representative jobs in Vancouver, British Columbia, Canada
About Canucks Sports & Entertainment (CSE)
Looking to work in an environment like no other? One where our fans and guests are everything to us and it's our vision that they have an extraordinary experience every time they enter our arena – whether it's their first, second, or 100th time here. At Canucks Sports & Entertainment, our vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference.
If you are a customer-focused, enthusiastic individual, passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team. Vacancies are available in many exciting roles throughout our company.
Please see www.canucks.com/jobs for all current opportunities.
The Vancouver Canucks are a National Hockey League team based in Vancouver, British Columbia (www.canucks.com).
The Canucks play their home games at Rogers Arena which has a capacity of 18,910. Francesco Aquilini is the Chairman & Governor, Patrik Allvin is the General Manager, and Rick Tocchet is the Head Coach.
The Canucks joined the league in 1970 as an expansion team. The club has retired six players' jerseys in their team history—Stan Smyl, Trevor Linden, Markus Naslund, Pavel Bure, and Henrik and Daniel Sedin, the majority of whom served as team captains and held the all-time team point-scoring lead at one point in their careers.