At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We Have a Comprehensive Benefit Package Including

• Health Benefits: including medical, dental, vision, life, and health spending account
• Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
• Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.

We support work / life balance and promote growth-from-within opportunities.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit
• We offer multiple opportunities for development and upward mobility

What You’ll Do

• Assist in preparation of support documentation for various due diligence reporting, risk assessments, compliance and audit requests
• Aide in preparation of business documentation, such as reviews, procedure and policies.
• Support leadership in governance of standard business document management.
• Collaborate on responses to consumer complaints/inquiries and investigate any
• circumstances surrounding non-compliance and/or the extent of any resulting loss or risk of loss.
• Conduct system users access reviews as required by the business
• Assist in system upgrades by participating in user access testing and assess deficiencies uncovered in testing.
• Perform internal reviews of various business functions and evaluate processes as per business requirements.
• Identify potential improvements to processes, policies or reporting to optimize business efficiencies or enhance compliance monitoring.
• Actively participate in special initiatives or projects as required
• Develop and maintain strong working relationships with all business areas
• Other administrative duties as required

Knowledge / Skills / Abilities Required

• Excellent written and verbal communication skills
• Previous financial processing, customer service and/or administration experience
• A proactive, energetic and enthusiastic approach to your work
• Self-motivation, strong attention to detail and ability to work with strict deadlines
• The ability to build strong relationships with internal and external customers
• Quality focused with strong organizational and abstract reasoning skills
• Innovative problem solving skills with ability to multitask
• A flexible attitude towards change and the ability to adapt to new situations
• Knowledge of Outlook, Excel and MS Word
• **Bilingual French/English would be a strong asset**

Compensation The estimated hourly rate for this role is $30.26-$35.90, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills and experience AI Disclosure No AI technology is used in the recruitment process

Vacancy Status This position is an existing vacancy that is actively being filled