Community Insights Manager - EA SPORTS FC
Top Benefits
About the role
Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Job Title (Grade): Global Community Insights Manager, EA SPORTS FC (20)
Hybrid: Tues- Thurs in office
Location: Vancouver
About EA SPORTS Publishing The EA SPORTS Publishing team blends Commercial, Marketing, Communications, and Creative disciplines into a unified powerhouse. Together, we accelerate EA SPORTS’ long-term ambition to be the leading Sports Entertainment Brand by championing a new culture of play and redefining the future of sports fandom and participation.
Across multiple experiences, platforms, and geographies, we drive ambitious growth strategies, oversee consumer engagement, and deliver go-to-market plans that connect millions of players to our beloved franchises.
The Role The Manager, Community Insights (EA SPORTS FC) will lead the collection, analysis, and strategic application of player and community feedback across all FC products. Sitting within the Social & Community Strategy & Insights team, this role ensures that community voices are transformed into actionable insights that shape publishing decisions, campaign strategies, and game development priorities.
With a focus on analytics, sentiment tracking, and reporting, the role will oversee community insight programs at scale - including daily and weekly reporting, dashboards, and campaign retrospectives - to help EA SPORTS FC stay agile, data-driven, and player-first.
Responsibilities Reporting to the Social Strategy & Insights Lead for EA SPORTS FC, you will be responsible for transforming community feedback into actionable insights that shape campaign strategies, publishing decisions, and development priorities. The Manager, Community Insights will design and deliver reporting frameworks, monitor player sentiment across platforms, and provide clear analysis to senior stakeholders. Working closely with Social Insights, Development, and Publishing partners, you will ensure the player voice is embedded in decision-making and that EA SPORTS FC remains responsive, transparent, and data-driven.
- Lead the design and delivery of community reporting frameworks, including daily reports, weekly dashboards, and campaign retrospectives.
- Analyze sentiment, engagement trends, and behavioral data across Discord, Reddit, forums, and social platforms.
- Translate community feedback into clear, actionable recommendations for Development, Publishing, and Franchise Marketing partners.
- Partner with Social Insights colleagues to build an integrated view of player voice across community and social data.
- Embed and manage tools, AI models, and processes to improve efficiency, accuracy, and depth of insights.
- Provide strategic input during planning cycles, helping identify risks and opportunities based on community trends.
- Contribute to post-mortems and measurement frameworks, ensuring lessons from community data inform future campaign and product strategies.
- Act as a trusted advisor to senior stakeholders by contextualizing community sentiment with supporting data.
Requirements
- 4–6 years’ experience in community management, insights, or analytics for a global brand (gaming/sports preferred).
- Proven ability to collect, analyze, and interpret community feedback into actionable business recommendations.
- Strong familiarity with community platforms (Discord, Reddit, forums) and social listening/analytics tools.
- Experience building and embedding reporting processes, dashboards, or data automation.
- Excellent project management skills and ability to manage multiple reporting streams.
- Strong communication skills, with the ability to distill complex data into clear, strategic insights.
- Comfortable partnering with Development, Publishing, and Marketing teams to influence decision-making.
- Passion for football, gaming, and community culture.
- Bachelor’s degree in Communications, Analytics, Marketing, or related field (preferred).
Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
- British Columbia (depending on location e.g. Vancouver vs. Victoria) *$91,100 - $126,900 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
About Electronic Arts
We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We're doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you're working from. We're looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.
Community Insights Manager - EA SPORTS FC
Top Benefits
About the role
Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Job Title (Grade): Global Community Insights Manager, EA SPORTS FC (20)
Hybrid: Tues- Thurs in office
Location: Vancouver
About EA SPORTS Publishing The EA SPORTS Publishing team blends Commercial, Marketing, Communications, and Creative disciplines into a unified powerhouse. Together, we accelerate EA SPORTS’ long-term ambition to be the leading Sports Entertainment Brand by championing a new culture of play and redefining the future of sports fandom and participation.
Across multiple experiences, platforms, and geographies, we drive ambitious growth strategies, oversee consumer engagement, and deliver go-to-market plans that connect millions of players to our beloved franchises.
The Role The Manager, Community Insights (EA SPORTS FC) will lead the collection, analysis, and strategic application of player and community feedback across all FC products. Sitting within the Social & Community Strategy & Insights team, this role ensures that community voices are transformed into actionable insights that shape publishing decisions, campaign strategies, and game development priorities.
With a focus on analytics, sentiment tracking, and reporting, the role will oversee community insight programs at scale - including daily and weekly reporting, dashboards, and campaign retrospectives - to help EA SPORTS FC stay agile, data-driven, and player-first.
Responsibilities Reporting to the Social Strategy & Insights Lead for EA SPORTS FC, you will be responsible for transforming community feedback into actionable insights that shape campaign strategies, publishing decisions, and development priorities. The Manager, Community Insights will design and deliver reporting frameworks, monitor player sentiment across platforms, and provide clear analysis to senior stakeholders. Working closely with Social Insights, Development, and Publishing partners, you will ensure the player voice is embedded in decision-making and that EA SPORTS FC remains responsive, transparent, and data-driven.
- Lead the design and delivery of community reporting frameworks, including daily reports, weekly dashboards, and campaign retrospectives.
- Analyze sentiment, engagement trends, and behavioral data across Discord, Reddit, forums, and social platforms.
- Translate community feedback into clear, actionable recommendations for Development, Publishing, and Franchise Marketing partners.
- Partner with Social Insights colleagues to build an integrated view of player voice across community and social data.
- Embed and manage tools, AI models, and processes to improve efficiency, accuracy, and depth of insights.
- Provide strategic input during planning cycles, helping identify risks and opportunities based on community trends.
- Contribute to post-mortems and measurement frameworks, ensuring lessons from community data inform future campaign and product strategies.
- Act as a trusted advisor to senior stakeholders by contextualizing community sentiment with supporting data.
Requirements
- 4–6 years’ experience in community management, insights, or analytics for a global brand (gaming/sports preferred).
- Proven ability to collect, analyze, and interpret community feedback into actionable business recommendations.
- Strong familiarity with community platforms (Discord, Reddit, forums) and social listening/analytics tools.
- Experience building and embedding reporting processes, dashboards, or data automation.
- Excellent project management skills and ability to manage multiple reporting streams.
- Strong communication skills, with the ability to distill complex data into clear, strategic insights.
- Comfortable partnering with Development, Publishing, and Marketing teams to influence decision-making.
- Passion for football, gaming, and community culture.
- Bachelor’s degree in Communications, Analytics, Marketing, or related field (preferred).
Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
- British Columbia (depending on location e.g. Vancouver vs. Victoria) *$91,100 - $126,900 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
About Electronic Arts
We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We're doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you're working from. We're looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.