IT Helper – End-User Computing (Onsite)
About the role
Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions.
Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world's top brands and their customers.
We are an ambitious team of game changers who thrive on solving complex problems.
About the Role:
We're looking for an IT Helper to join our End-User Computing (EUC) team. This role is ideal for someone who's organized, hands-on, and enjoys working in a fast-paced IT environment.
What You'll Do:
- Help pack and prepare PC workstations and equipment to be shipped to remote users.
- Follow a checklist to make sure all items are included, labeled, and ready to go.
- Keep track of inventory and help organize hardware and accessories.
- Work with the EUC team to meet shipping deadlines.
- Keep the workspace clean, safe, and efficient.
What We're Looking For:
- Detail-oriented and reliable — you notice the small things that matter.
- Able to lift and move equipment (up to 20 lbs).
- Comfortable working under deadlines and staying organized.
- Basic computer hardware knowledge is a plus (not required).
- Team player with a positive attitude.
Work Details:
- Location: Onsite
- Type: Temporary position
- Schedule: Full-time, standard business hours
- Team: End-User Computing / IT
Support Services Group is a CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Note:
The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of the Company.
About Support Services Group
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
IT Helper – End-User Computing (Onsite)
About the role
Support Services Group is a leading U.S.-based global provider of high-touch omnichannel outsource contact center solutions.
Founded in 1998, our award-winning customer experience (CX) solutions have created exceptional outcomes for more than 50 of the world's top brands and their customers.
We are an ambitious team of game changers who thrive on solving complex problems.
About the Role:
We're looking for an IT Helper to join our End-User Computing (EUC) team. This role is ideal for someone who's organized, hands-on, and enjoys working in a fast-paced IT environment.
What You'll Do:
- Help pack and prepare PC workstations and equipment to be shipped to remote users.
- Follow a checklist to make sure all items are included, labeled, and ready to go.
- Keep track of inventory and help organize hardware and accessories.
- Work with the EUC team to meet shipping deadlines.
- Keep the workspace clean, safe, and efficient.
What We're Looking For:
- Detail-oriented and reliable — you notice the small things that matter.
- Able to lift and move equipment (up to 20 lbs).
- Comfortable working under deadlines and staying organized.
- Basic computer hardware knowledge is a plus (not required).
- Team player with a positive attitude.
Work Details:
- Location: Onsite
- Type: Temporary position
- Schedule: Full-time, standard business hours
- Team: End-User Computing / IT
Support Services Group is a CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Note:
The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of the Company.
About Support Services Group
Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It” We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.