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Intermediate Service Desk Analyst (Fixed Term)

N-ableabout 1 month ago
Ottawa, ON
Mid Level
contract

Top Benefits

Discounted gym access at local facilities
Fundraising opportunities through company giving program
Custom learning experience as part of employee development

About the role

Why N-able:

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

What You'll Do:

  • Provide day-to-day I.T. support for N-able employees.
  • Serve as the primary contact for N-able senior leadership team.
  • User identity and endpoint management via cloud native technologies.
  • Assist with incident and service request management in an ITIL based environment.
  • Other duties as assigned by management.

What You'll Bring:

  • Excellent interpersonal, verbal and written communication skills
  • Ability to quickly assess challenges, and clearly set expectations on next steps.
  • Effective organization and time management skills.
  • Ability to quickly adapt to changes in technology and/or business processes.
  • 1-3 years supporting endpoint OS. (Windows, MacOS)
  • 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
  • 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
  • 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Purple Perks:

  • Discounted gym access at several local facilities

  • FuN-raising opportunities as part of our giving program

  • N-ablite Learning – custom learning experience as part of our investment in you

About N-able:

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

#LI-JH1

About N-able

IT Services and IT Consulting
1001-5000

N-able fuels IT services providers with powerful software solutions to monitor, manage, and secure their customers’ systems, data, and networks. Built on a scalable platform, we offer secure infrastructure and tools to simplify complex ecosystems, as well as resources to navigate evolving IT needs. We help partners excel at every stage of growth, protect their customers, and expand their offerings with an ever-increasing, flexible portfolio of integrations from leading technology providers. n-able.com